Processing Manager

2 weeks ago

Salt Lake, Utah, United States CLM Mortgage, Inc. Full time

Join Our Team at CLM Mortgage

At CLM Mortgage, we are dedicated to providing top-notch lending and advisory services, delivering exceptional value and a customer-centric experience. As we continue to expand in the mortgage industry, we are looking for talented individuals who align with our vision and principles to become part of our dynamic team. If you are enthusiastic about creating an impact, thrive in a collaborative setting, and are dedicated to achieving outcomes, we encourage you to be part of our team.

Responsibilities and Duties

  • Manage Pipeline for team, ensure turn times are met, Customer Contacts are within SLA's, assign loan files based on capacity
  • Evaluate loans for accuracy, completion, and compliance with governmental regulations
  • Interface with management on files to prioritize
  • Work with team members to resolve issues on all files as they arise, monitor pipeline for aged files and assist with training on products, guidelines, and various website (AUS, Govt sites, etc.)
  • Ensure that each file goes through the same processes and submission guidelines and all files meet compliance guidelines including re-disclosure for RESPA change of circumstances
  • Ensure loan status are accurate at all times all SLA's are met with Internal and external communication
  • Monitor work schedules, hours worked, and approving timecards

Experience and Education

  • Proficient with standard software such as Windows, Word, Excel, and Outlook
  • Effective oral and written communication skills to work with Internal staff, clients, and vendors
  • professional etiquette and appearance
  • Exemplary customer service skills
  • Attention to detail to ensure tasks are completed thoroughly and correctly in fast-paced high work volume
  • Knowledge of office management responsibilities, systems, and producers
  • Strong interpersonal skills to interact positively with all employees
  • Flexibility to help assist with new task and office change
  • Capacity to prioritize and delegate tasks
  • Excellent time management skills and ability to multi- task and prioritize work
  • Must have a vails driver's license and successfully pass a background check
  • College degree preferred
  • 3-5 years recent experience in a mortgage operations department

BENEFITS

CLM Mortgage provides competitive benefits including healthcare coverage, 401k contributions, four weeks paid vacation, paid holidays, and more. We are an equal opportunity employer and value diversity in our workforce. We encourage applications from individuals of all backgrounds, without regard to race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other protected classification.

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