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National Operations Manager
3 months ago
The National Operations Manager holds the key responsibility of overseeing and managing the support and communication for various sites to ensure that the contractual obligations of commercial clients are fulfilled. This role focuses on delivering top-tier customer service, implementing quality control measures, and fostering a positive relationship with the clients. The National Operations Manager brings valuable insights and expertise to help clients reach their targets.
Working closely with on-site and near-site facilities is pivotal. While travel may be required up to around 25%, the majority of the time will be spent working directly at the client's location.
What you'll be doing:
- Provide leadership and guidance to managers within the network
- Ensure consistent execution of initiatives and standards
- Stay informed about business functions and engage in hands-on operations to train and coach staff
- Collaborate with key stakeholders to drive programs and achieve objectives
- Participate in strategic planning and contribute innovative ideas
- Conduct audits and ensure compliance with processes
- Coordinate staffing and training activities
- Evaluate team performance and establish metrics for improvement
- And much more
What you need for this role:
- Bachelor's degree or equivalent experience
- 5+ years of supervisory experience
- Experience in revenue generation and analysis
- Proficiency in Microsoft Office tools
- Strong communication skills
- Ability to travel periodically
Let's talk about Quality Driven Management:
Join a team that is committed to delivering exceptional customer experiences and operational excellence. Quality Driven Management focuses on fostering a culture of quality and applying quality science to daily practices. If you're passionate about process improvement and cost optimization, this could be the perfect fit for you
FedEx Office is dedicated to providing equal opportunities to all employees and applicants, promoting diversity and inclusion in the workplace. Individuals with a background in the military or with disabilities are encouraged to apply. Reasonable accommodations will be provided for qualified individuals with disabilities throughout the application process upon request.