Wood Department Manager

2 weeks ago


Stamford, Connecticut, United States Floor & Decor Holdings, Inc. Full time
Purpose:

Responsible for achieving sales targets and delivering an outstanding shopping experience to customers following company guidelines on sales, customer service, and staff training.


Major Responsibilities:
  • Customer Service
    • Implement and uphold retail principles like People, Product, Price, and Promotion to enhance customer engagement
    • Ensure high-quality customer service and maintain store presentation standards
    • Merchandize strategically and follow merchandising practices
    • Guarantee safety and security of customers and staff
    • Support Chief Executive Merchant in enhancing customer service focus
  • Administrative
    • Conduct competitive shops weekly
    • Communicate pricing and inventory issues to senior team
    • Analyze business reports for effective merchandising and pricing strategies
  • Supervisory
    • Ensure optimal scheduling during peak hours
    • Evaluate associate performance
    • Train, supervise, and define workload for store associates
    • Monitor associate retention and career development
    • Address performance issues through disciplinary action
  • Store Operations
    • Support Chief Executive Merchant in managing HR and loss prevention issues
    • Effective store opening and closing
    Minimum Eligibility Requirements:
    • 3-5 years of retail management experience
    • Proven ability to manage operations in a high volume location
    • Proficiency in recruiting, hiring, and training associates
    • Demonstrated ability in increasing market share
    • Strong customer service skills and ability to work under pressure
    Working Conditions:

Frequent exposure to a warehouse environment and moderate noise level

Physical/Sensory Requirements:

Ability to exert force and lift objects, use hands and fingers, and perform physical tasks


Note:

All listed duties are essential job functions and may be modified to accommodate individuals with disabilities. Store hours: Mon-Fri 7:00 AM - 7:00 PM, Sat 8:00 AM - 7:00 PM, Sun 10:00 AM - 6:00 PM


Benefits & Rewards:
  • Bonus opportunities
  • Career advancement and relocation possibilities
  • 401k with company match
  • Employee Stock Purchase Plan
  • Referral Bonus Program
  • Holiday and Volunteer Time Off program
  • Medical, Dental, Vision, Life, and other Insurance Plans
Equal Employment Opportunity:

Floor & Decor offers equal employment opportunities to all associates and applicants regardless of background, ensuring a fair and inclusive work environment for everyone.


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