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Wood Department Manager
2 weeks ago
Responsible for achieving sales targets and delivering an outstanding shopping experience to customers following company guidelines on sales, customer service, and staff training.
Major Responsibilities:
- Customer Service
- Implement and uphold retail principles like People, Product, Price, and Promotion to enhance customer engagement
- Ensure high-quality customer service and maintain store presentation standards
- Merchandize strategically and follow merchandising practices
- Guarantee safety and security of customers and staff
- Support Chief Executive Merchant in enhancing customer service focus
- Administrative
- Conduct competitive shops weekly
- Communicate pricing and inventory issues to senior team
- Analyze business reports for effective merchandising and pricing strategies
- Supervisory
- Ensure optimal scheduling during peak hours
- Evaluate associate performance
- Train, supervise, and define workload for store associates
- Monitor associate retention and career development
- Address performance issues through disciplinary action
- Store Operations
- Support Chief Executive Merchant in managing HR and loss prevention issues
- Effective store opening and closing
- 3-5 years of retail management experience
- Proven ability to manage operations in a high volume location
- Proficiency in recruiting, hiring, and training associates
- Demonstrated ability in increasing market share
- Strong customer service skills and ability to work under pressure
Frequent exposure to a warehouse environment and moderate noise level
Physical/Sensory Requirements:
Ability to exert force and lift objects, use hands and fingers, and perform physical tasks
Note:
All listed duties are essential job functions and may be modified to accommodate individuals with disabilities. Store hours: Mon-Fri 7:00 AM - 7:00 PM, Sat 8:00 AM - 7:00 PM, Sun 10:00 AM - 6:00 PM
Benefits & Rewards:
- Bonus opportunities
- Career advancement and relocation possibilities
- 401k with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Holiday and Volunteer Time Off program
- Medical, Dental, Vision, Life, and other Insurance Plans
Floor & Decor offers equal employment opportunities to all associates and applicants regardless of background, ensuring a fair and inclusive work environment for everyone.
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