Director of People + Culture

7 days ago

Charlotte, North Carolina, United States Kimpton Hotels & Restaurants Full time
Job Snapshot

Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

What You'll Do

For Kimpton, our point of differentiation is our cultural foundation, there's a reason we call it People + Culture - and it's not just for the irony of the acronym. The folks within Kimpton P+C do not manage humans as resources; they empower employees and champion our culture. You will be passionate about the employee journey and champion a work environment consistent with Kimpton's Best Place to Work initiatives.

Some of your responsibilities include:
  • Develop, maintain and support a legitimate business partnership with the hotel restaurant operations teams serving as an employee advocate, cultural ambassador, subject matter expert, innovator and consultant.
  • Assists the hiring managers in departmental recruitment and staffing including participating in local and University career fairs, maintenance of job postings within budget and staffing guidelines, preparation of salaried offer letter requests and salaried/hourly offer letters, new hire paperwork and onboarding.
  • Partner with hotel restaurant management on mentorship, counseling and disciplinary matters. People + Culture also serves as a consultant on progressive discipline and related investigatory responsibilities for employee issues.
  • Responsible for completion of Affirmative Action Plans.
  • Champion Employee Relations consistent with Kimpton's Best Place To Work and employee communication/recognition initiatives such as the Employee Opinion Survey, Employee luncheon, Surprise and Delight, GM Communications Meetings/Fireside Chats, Employee Action Committees, Housekeeping Appreciation Week, Employee of the Month/Manager of the Quarter, Kimpton Moments Recognition, Kimpton Professional Women's Group and partner with the hotel operations to increase awareness of Kimpton Cares Month, Diversity and Inclusion Month and our CSR partnerships.
  • Partner with General Managers and Department Heads to achieve excellence in employee satisfaction scores as measured through the annual Employee Opinion and Best Places to Work Surveys.
  • Establish People + Culture Objectives to align support the property's objectives and goals in Customer Service Metrics, Financials and all other measurable metrics established by the Company.
  • Lead Performance Management administration including quarterly Check-In's, 90-day and Annual Performance Reviews for hotel restaurant employees and performance improvement plans as needed.
  • Regularly assess property-specific training needs and lead professional development including New Hire Orientation Kimpton University facilitation, ensuring maximum attendance at all Kimpton University courses, compliance and skills-based training courses.
  • Timely perform Exit and Stay interviews and look for trends.
  • Ensure consistent compliance to all Company Policies, and all applicable labor laws.
  • Ensure I-9, EEOC, OSHA and workplace file compliance. Manage Workers' Compensation and Unemployment administration including effective case management of claims to minimize liability and expense exposure. Guarantee adherence to Workers' Compensation reporting requirements, transitional duty and return-to-work goals for employees with active Workers' Compensation claims.
  • Actively partner with the Director of Engineering and General Managers in leading Safety Committee initiatives.
  • Manage and guarantee adherence with all FMLA, ADA and any other leave requests.
  • Conduct annual wage comparison surveys within market and partner with GMs on data and recommendations.
  • Manage the Financials and annual budgets for the People + Culture areas including employee relations, recruiting, training, etc.
  • Actively and consistently participate in weekly hotel staff meetings, daily line up meetings, Executive Committee and/or departmental meetings, as needed or otherwise requested.
  • Engage and keep constant communication with employees and management. Provide onsite Human Resources support and visibility for the property.
What You Bring
  • 4 years of HR management experience in hospitality or similar field.
  • Bachelor's degree in HR, Hotel Management or related field preferred.
  • Working knowledge of Outlook, Word, Excel, and PowerPoint.
  • Strong organizational, task-management, employee relations, leadership, problem resolution, creativity, verbal and written communication and presentation skills.
  • Comprehensive knowledge of all applicable federal, state and city employment and labor laws.
  • Naturally outgoing and friendly attitude with personal commitment and passion for service excellence, in order to consistently deliver and demonstrate the Kimpton Way.
  • Ability to operate independently, using good judgement to make decisions.
  • Ability to handle confidential information discreetly and protect employee privacy.
Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

IND2023

Be Yourself. Lead Yourself. Make it Count.

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