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Senior Business Analyst MarTech Operations
3 months ago
This role is based at our corporate office in Dallas, TXThis is your chance to be a part of an in-house Customer Experience team that's using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Senior Business Analyst MarTech Operations, you will bring your technical skills to a hospitality company with an award-winning culture. On the Martech team reporting to the Manager, MarTech Operations, you will support platforms including Braze, Branch Links, and additional customer platforms.
HOW WE WILL SUPPORT YOUHilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
Hilton Shares:
Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discountPaid parental leave for eligible Team Members, including partners and adoptive parentsMental health resources including free counseling through our Employee Assistance ProgramPaid Time Off (PTO)
Learn more about the rest of our benefitsAt Hilton, we believe every Team Member is a leader.
We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACTYour role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
Create standard operation procedures for all processes related to customer platforms.
Document requests including requirements gathering, tickets, and user stories.
Report on progress of multiple pieces of work, coordinate meetings, actions items, and accomplish follow-ups.
Document and socialize how impacted teams should utilize new capabilities and enhancements.
How you will collaborate with others:
Participate in working sessions with vendors, leaders, and cross-platform teams to understand needs, troubleshoot issues, and create efficiencies for all processes.
Work with MarTech Enablement to accept new platform intake, procedure documents, and process workflows.Work with important partners to thoroughly review project request/problem statements and flush out clear requirements for solutioning/troubleshooting.
Work with UAT and partners to identify test cases for the testing plan and issues for resolution.
What you will take ownership of:
Product roadmap, new initiatives, solutioning for customer platforms including Braze Email Platform, Branch Links, and additional platforms as they are onboarded.
WHY YOU'LL BE A GREAT FITYou have these minimum qualifications:Three (3) years of experience supporting MarTech/messaging platforms.
Three (3) years of experience working through system enhancements through the system development life cycle.
Intermediate/advanced working knowledge of SQL and APIs.
It would be useful if you have:
Five (5) years of relevant experience in a Technology related roleWHAT IT IS LIKE WORKING FOR HILTONHilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands.
Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history.
Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces.
Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team HiltonIt is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law.
Please contact us if you require an accommodation during the application process.