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AVP Loan Servicing Mgr-Loan Operations

3 months ago

Strasburg, Virginia, United States FirstBank Full time
Position Purpose:


As the Loan Servicing Manager, you will play a pivotal role in our organization, responsible for leading and managing our loan servicing team.

Your primary focus will be to provide leadership, coaching, and support to direct reports, while fostering collaboration with other departments.

You will serve as the loan subject matter expert, constantly striving to enhance servicing and delivery through the implementation of efficient processes, procedures, and new technology.

Key Responsibilities:

Strategic Support:

Provide timely and professional support to both management and staff to help us achieve our strategic objectives.

Operational Excellence:


Ensure that operational procedures are not only efficient but also risk adjusted to meet our commitment to effective customer service.

Technology Proficiency:


Administer and provide technical support and expertise for lending and related electronic delivery systems, including core loan systems and data processing systems.

Innovation and Solutions:

Offer advice and insights regarding new merging customer delivery solutions. Identify and communicate business, systems, and functional requirements to appropriate technical teams and business partners.

Risk Management:


Administer and maintain policies, procedures, and risk assessments related to the loan servicing department, ensuring we me all regulatory requirements.

Compliance Oversight:

Provide regulatory guidance and oversight for departmental responsibilities, staying up to date with the latest industry regulations.

Internal Controls:

Develop and maintain risk-adjusted internal controls relevant to departmental responsibilities, safeguarding our operations and assets.

Education/Training:

Bachelor's Degree or equivalent experience
Prior leadership experience strongly preferred
IT and/or business analyst experience desired

If you are a results-oriented leader with a passion for optimizing loan services operations and commitment to delivering exceptional service, we invite you to apply for this role.

Join our team and be a driving force behind our mission to provide outstanding financial services to our customers.
Working Conditions

:


This position requires the individual be available after normal working hours, periodically on weekends and holidays to provide support, complete projects and meet deadlines.

Business travel will be required to meet with vendors and attend education/training opportunities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed under the knowledge/skills section are representative of the knowledge, skill set, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

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