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Loan Servicing Operations Manager

3 months ago

Strasburg, Virginia, United States First Bank & Trust Full time

Position Overview:
As the Loan Servicing Operations Manager at First Bank & Trust, you will play a pivotal role in our organization by leading the loan servicing team. Your primary objective will be to provide mentorship, coaching, and support to team members while fostering collaboration across various departments. You will serve as the subject matter expert in loan servicing, continually striving to enhance processes and service delivery through the adoption of efficient methodologies and innovative technologies.

Core Responsibilities:

  • Strategic Guidance: Deliver timely and professional assistance to both management and staff to help achieve our strategic objectives.
  • Operational Efficiency: Ensure that operational protocols are not only effective but also tailored to mitigate risks, thereby enhancing customer service quality.
  • Technical Expertise: Oversee and provide technical support for lending systems and related electronic delivery platforms, including core loan systems and data processing technologies.
  • Innovation and Improvement: Share insights on emerging customer delivery solutions and relay requirements to technical teams and business partners.
  • Risk Mitigation: Develop and uphold policies, procedures, and risk assessments for the loan servicing division to comply with regulatory standards.
  • Regulatory Compliance: Provide guidance and oversight to ensure adherence to industry regulations.
  • Internal Controls: Establish and maintain internal controls for departmental functions to safeguard our operations and assets.
  • Qualifications:

    Requirements:
    - Bachelor's Degree or equivalent experience
    - Prior leadership experience is highly preferred
    - 7+ years of experience in banking operations is preferred
    - Experience in IT and/or business analysis is desirable

If you are a results-oriented leader with a commitment to optimizing loan servicing operations and a focus on delivering exceptional service, we invite you to consider this opportunity. Join our team and contribute to our mission of providing outstanding financial services to our clients.

Work Environment:

This position may require availability beyond regular business hours, including weekends and holidays, to provide support, meet deadlines, and travel for business-related purposes. Travel will be necessary for vendor engagements and educational opportunities.

Additional Information:

  • Compensation Structure: Salary