Fraud & Claims Operations Director - Detection Operations

7 days ago


Charlotte, North Carolina, United States Wells Fargo Full time
About this role:

Wells Fargo is seeking a Fraud & Claims Operations Director in Fraud Detection Operations as part of the Fraud & Claims Management team. Learn more about the career areas and lines of business at

The Fraud Detection Operations group is responsible for identifying, researching, and analyzing complex fraud schemes. This role will be helping to protect the bank and its customers to reduce fraud by handling inbound calls regarding fraud matters on customer accounts and working outbound calls on fraud alerts. In support of Fraud Detection Operations and related integrated control Framework (Prevent, Detect, Recover), our Fraud & Claims Operations Director will lead a team of approximately 750+ global employees who help in resolving 800K+ fraud alerts each month in a 24/7 environment. This team is responsible for detection and mitigation of potential fraud for credit card, debit card, ACH, inclearing check, deposit account origination, and deposit first party fraud.

In this role, you will:
  • Support Payment Card Fraud Detection which provides inbound and outbound contact functions for cards.
  • Support Check Fraud Detection by the review of potentially fraudulent check & ACH transactions that are flagged by internal systems and detection strategies.
  • Support Deposit Account Origination team which reviews new account applications.
  • Build high-performing teams focused on driving business results through effective leadership and team member engagement.
  • Contribute to broad Operations strategies with a One Wells Fargo lens.
  • Initiate action, manage change, and build partnerships to gain consensus across the team.
  • Utilize strong transformational leadership, relationship management, influencing, and execution skills.
  • Understand and operate successfully in a complex, heavily matrixed corporate environment.
Required Qualifications:
  • 8+ years of Fraud Claim Investigation or Policy Violations, Risk Management, or Compliance experience, including Management experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 4+ years of management experience
  • 4 + years of Financial Services Fraud Operations experience
Desired Qualifications:
  • Experience leading a fast paced, demanding, and deadline driven operational environment.
  • Demonstrated ability to lead teams with a high level of team member engagement.
  • Experience creating and executing competitive and innovative operational business strategies, processes, and policies.
  • Ability to effectively partner and influence at the senior and executive level
  • Experience with fraud detection tools, techniques, and supporting processes, with an emphasis on credit and debit card, checks, ACH and deposit functions.
  • Proven ability to drive execution and translate strategies into specific goals, tactics, action plans, and deliverables.
  • Proven success attracting, leading, and engaging a diverse team with different levels of experience across multiple geographies and creating a culture of service and efficiency.
  • Comprehensive knowledge of Fraud Operations organizational structures, functional roles, and corresponding capabilities to assess inherent risks.
Job Expectations:
  • Ability to travel up to 10% of the time.
  • This position offers a hybrid work schedule
  • Willingness to work on-site in one of the listed locations
  • Visa sponsorship is not available for this position
Locations: Charlotte, NC San Antonio, TX, West Des Moines, IA
  • 8740 Research Drive, Charlotte, NC
  • 4101 Wiseman Blvd. San Antonio, TX
  • 800 S. Jordan Creek Pkwy. West Des Moines, IA
Note: Job posting may come down early due to volume of applicants.

Posting End Date:

6 Jun 2024
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

  • Charlotte, North Carolina, United States Truist Financial Full time

    Head of Enterprise Fraud at Truist Financial Corporation The Head of Enterprise Fraud will be responsible for developing a strategic operational plan to prioritize client satisfaction while managing risks associated with the payments industry. The ideal candidate will be an expert in fraud prevention within the financial services sector, balancing risk...


  • Charlotte, North Carolina, United States Truist Financial Corporation Full time

    The Head of Enterprise Fraud will create a comprehensive operational strategy to enable products and processes that put our clients first while being aware of the risks surrounding the payments industry, our products, and the requirements provided by Enterprise, Fraud, Fraud Prevention, Project Management, Operations, Monitoring, Banking, Business Services


  • Charlotte, North Carolina, United States REGIONS BANK Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career - a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...


  • Charlotte, North Carolina, United States REGIONS BANK Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career - a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...


  • Charlotte, North Carolina, United States Simon Property Group Full time

    Job Location:South. Park Mall.The successful candidates responsibilities will include, but not be limited to: Assists with the development of a 5-year capital plan to continue to maintain and enhance the property assets and execute against projecte Operations, Director, Operation, Assistant, Manufacturing, Property, Budget


  • Charlotte, North Carolina, United States BrightSpeed Full time

    Company Description At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South. Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic...


  • Charlotte, North Carolina, United States Atrium Health Full time

    Overview Job Summary Responsible for overseeing Internal Audit Support Services, Financial, and Financial Reporting assurance services that support the consolidated financial statement audit of Advocate Health, Inc., including accounting, payroll, human resources, charitable foundation, grants, investments, treasury, revenue cycle - billing and collections,...


  • Charlotte, North Carolina, United States Ward Transport & Logistics Corp. Full time

    Job Title:Operations Supervisor Advertising Title: Req #: 11272 Company: Ward Trucking, LLC Job Code: SVCTROPS Location: Charlotte Employment Status:Full Time City: Charlotte Area of Interest: Manager State: NC Rate of Pay: Competitive Salary and Benefits PackageJob DescriptionJOB TITLE:Operations SupervisorREPORTS TO:Service Center ManagerWard is accepting...


  • Charlotte, North Carolina, United States Bank of America Full time

    AML High Risk Detection - Client Activity MonitoringCharlotte, North CarolinaJob Description:*ABOUT US:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every...

  • SOC Operator

    7 days ago


    Charlotte, North Carolina, United States Global Guardian Full time

    Company Overview At Global Guardian, client safety and satisfaction are their top priorities. Global Guardian is a provider of world-class security solutions, custom-tailored to the individual needs of its global client base. They offer a comprehensive and integrated suite of best-in-class security, emergency, and medical services that help clients identify...


  • Charlotte, North Carolina, United States Heartland Coca-Cola Bottling Company, LLC Full time

    Franchise Strategy & OpsLocation: CharlotteJob Overview:The Director, Customer Operations leads a team focused on addressing complex issues involving multiple stakeholders to ensure optimal productivity in our distribution systems. In this role, you will collaborate closely with major customers such as HT, Kroger, Walmart, etc., to tackle operational issues,...


  • Charlotte, North Carolina, United States CocaCola Consolidated Full time

    Functional Area: Franchise Strategy & OpsPosting Locations: Charlotte Job Overview The Director, Customer Operations will lead a team responsible for solving complex problems with multiple stakeholders to ensure maximum productivity and effectiveness in our distribution systems. This role will partner with key customers including HT, Kroger, Walmart, etc. to...


  • Charlotte, North Carolina, United States Atrium Health Full time

    Overview Job SummaryLeads the administrative operations of Medical Education academic departments. Works closely with Department Chairs and faculty leaders to achieve academic mission and objectives. Directs support staff, fiscal resources and adherence to regulatory standards and guidelines. This role supports the Emergency Medicine and Pediatric...


  • Charlotte, North Carolina, United States Atrium Health Full time

    Overview Job SummaryLeads the administrative operations of Medical Education academic departments. Works closely with Department Chairs and faculty leaders to achieve academic mission and objectives. Directs support staff, fiscal resources and adherence to regulatory standards and guidelines. This role supports the Emergency Medicine and Pediatric...


  • Charlotte, North Carolina, United States Essity Full time

    About the role As the Director of Commercial Operations for the Health & Medical Business Unit in the US, you will be responsible for leading and optimizing commercial operations, driving digital transformation, and enhancing sales effectiveness. You will play a pivotal role in shaping and executing regional strategies, fostering innovation, and ensuring...

  • Machine Operator

    7 days ago


    Charlotte, North Carolina, United States PeopleShare Full time

    "Join our team in Charlotte, NC as a Machine Operator - where precision meets production and every shift shapes success"PeopleShare of South Charlotte is seeking a skilled Fabric Machine Operator to join our team in Charlotte, NC. As an Machine Operator, you will be responsible for setting up, operating, and maintaining machinery to ensure efficient...


  • Charlotte, North Carolina, United States MasTec Full time

    Overview:MasTec Communications Group is a leading national infrastructure construction company operating throughout the United States.MasTec Communications Group performs both wireline and wireless communication services on a national scale. We are experts in cell tower construction, RF engineering, broadband fiber optic cable installation, OSP engineering,...


  • Charlotte, North Carolina, United States Compass One Healthcare Full time

    Morrison HealthcarePosition Title: REGIONAL DIRECTOR OF OPERATIONS-CHARLOTTE, NC Reports To: Regional Vice President Position Details: Total Managed Volume- $25-30M, multi-location management experience is required Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and...


  • Charlotte, North Carolina, United States Marriott Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation The Ritz-Carlton Charlotte, 201 E. Trade Street, Charlotte, North Carolina, United StatesSchedule Full-TimeLocated Remotely? NRelocation? YPosition Type ManagementJOB SUMMARYFunctions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front...

  • Operations Manager

    1 month ago


    Charlotte, North Carolina, United States Queens University of Charlotte Full time

    Operations Manager1900 Selwyn Ave, Charlotte, NC 28274, USAFull-timeJob DescriptionSummary: The Operations Manager is an engaged advocate for the good stewardship of the people, resources and facilities of the Gambrell Center for Arts and Civic Engagement. This position manages comprehensive responsibilities (logistics, contracts, finance) to ensure the...