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Fraud Investigator I FP

3 months ago

Spring, Texas, United States Woodforest Bank Full time

Take the next step toward your new career today

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country

The Fraud Investigator I, (FP) is responsible for typical production (ATM, Mobile Deposit, Verafin Alerts, P2P Alerts, BillPay, Fraud Queues, and Western Union) and resolution of unique fraud cases requiring more in-depth research and investigation. Uses critical thinking to analyze and resolve unique fraud cases in an appropriate and informed manner.

Key Responsibilities
  • Maintains department performance levels and subject-matter-expertise of the bank's policies and procedures for efficient and professional case resolution.
  • Analyze and investigate fraud trends using existing resources and tools to recommend and deploy measures to control and reduce fraud losses.
  • Analyze accounts that have been flagged for review by Verafin, P2P, BillPay, and Western Union for suspicious activity and judge whether the activity seems normal or possibly fraudulent.
  • Support department strategies to achieve business goals and minimize fraud losses.
  • Performs the following functions within the department: reviews and research checks processed for endorsements, kiting, forgeries, and counterfeit; reviews and research electronic transactions and activity to confirm fraud for customers; places holds on suspicious and fraudulent checks; blocks members' accounts and access based on risk and exposure.
Competencies Required
  • Strong working knowledge of bank operations, fraudulent review, and regulations that relate to funds availability, check kiting and check fraud.
  • Solid technology and internet searching skills including proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and financial software applications (Mozart, Bancline, Evision).
  • Excellent organizational and time management skills, with the ability to multi-task, maintain accuracy, and meet deadlines in a fast paced, high volume environment.
  • Strong verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with customers and internal team members.
  • Customer service orientation with developed analytical and problem-solving skills.
  • Self-starter possessing the ability to work independently while supporting a team environment.
  • Ability to follow directions and apply proper policies, procedures and guidelines.
  • Strong attention to detail and high concern for data accuracy.

Minimum Qualifications/Experience:

  • 2 years' experience in a fraud detection/investigation or risk management role; OR an equivalent amount of education/training required.
  • Experience in the banking or financial services industry preferred.

Formal Education & Certification:

  • High School Diploma or equivalent required.
  • Bachelor's Degree in Business Administration, Banking, Finance or related field preferred.
Work Status
  • Full-Time.
Supervisory Responsibility
  • None.
Travel
  • 0% - Negligible amount of travel expected.
Working Conditions
  • Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.