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Senior Operations Manager
3 months ago
Our Senior Operations Managers play a crucial role in exceeding expectations and providing a superb customer experience; critical to Amazon's success which is built on a foundation of customer obsession, and innovation.
The Senior Operations Manager is responsible for all aspects of the operations of a functional area for one of our Fulfillment Centers including, people management and development, process, and meeting or exceeding the expectations and promise made to our customers.
You will lead a dynamic team of Operations and Area Managers to achieve operational excellence through coaching and mentoring the team; driving employee engagement, and building leadership bench strength within the Fulfillment Center.
As a senior leader you will oversee upwards of 1,000+ salaried and hourly employees, in a fast-paced, complex operations facility up to a million square feet.
Our Senior Operations Managers serve as the face of the organization to potentially thousands of employees and the community where the center is located.
Strategic Responsibilities & Deliverables
Owns and delivers the operational budget for functional area, including safety, productivity, financial and labor planning, and operational goals for outbound, or inbound operations
Responsible for providing strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning
Drives continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact.
Effectively leverages the Operations and Area Managers to solicit ideas and understand problems and challenges in the building.Networks with other leaders across the network to solicit and share process improvements and drive efficiencies and cost savings.
Establishes objectives and metrics for safety, quality, productivity, and customer experience
Sets clear goals and expectations for Operations and Area Managers. Measures performance, provides feedback, and holds leaders accountable
Mentors and develops leaders and staff
Participates in recruiting to identify and evaluate associates and internal/external candidates for promotion and hire.
Works closely with support staff (HR, Finance, Maintenance Engineering, Safety, IT and other leaders) to build and secure support and resources for projects and initiatives
Additional Job Elements
Lift and move totes up to 49 pounds each
Regular bending, lifting, stretching and reaching both below the waist and above the head
Must be able to stand/walk for up to 10-12 hours
Should be able to work in environments with variable noise levels, lighting conditions and temperature variation.
Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation
We are open to hiring candidates to work out of one of the following locations:
Sparrows Point, MD, USA
Basic Qualifications
A completed Bachelor's Degree in a technical field from an accredited university
Direct management experience, including a salaried workforce, in a manufacturing, production, distribution, or logistics environment
Experience with performance metrics, process improvement, and Lean methodologies
Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
Candidates must be flexible to work a variety of hours as business demands, including overnight, weekends and holidays
Preferred Qualifications
Degree in Engineering, Operations or related technical field; MBA or Master's degree preferred
Ability to handle changing priorities and use good judgment in stressful situation
Interest in long-term career development through assignments in multiple FCs across the nation
Prior leadership development training or participation
Track record of effectively leading an operation comprising both salaried and hourly staff of at least 100
Demonstrated ability to successfully develop others into higher levels of leadership in an organization
Professional traits that are not unique to this position, but necessary for Amazon leaders:
Exhibits excellent judgment
Passionate about developing great people
Has relentlessly high standards
Wants to have fun at work
Thinks strategically, but stays on top of tactical execution
Passion for invention; expects and requires innovation from team
Has the innate ability to inspire passion in others
Thinks big and has convictions
Results-oriented
Thrives in an ambiguous work environment
Commitment to operational excellence
Amazon is committed to a diverse and inclusive workplace.
Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
For individuals with disabilities who would like to request an accommodation, please visit
This employer is a corporate member of myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.
