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Lead ServiceNow Practice Architect

3 months ago

Reston, Virginia, United States ICF Full time
Welcome to the Lead ServiceNow Practice Architect position at ICF

As the Head of ServiceNow Practices, you'll be the technical guru of the team. Your role involves shaping solutions, developing our market approach, innovating in ServiceNow solutions, and ensuring the growth of both our team and business. This position demands a deep well of technical knowledge and visionary leadership, steering the direction of cutting-edge ServiceNow solutions and serving as a thought leader in the ServiceNow community.


Key Responsibilities:
  • Economic Growth: Drive business expansion by creating client roadmaps to spot new business opportunities for ICF services and ServiceNow licenses. Present solutions to potential clients in a clear and compelling manner, collaborating with both tech and non-tech staff. Work on proposals and oral presentations detailing technical aspects, implementation plans, timelines, and cost estimates.
  • Innovation: Lead in the design and launch of inventive ServiceNow solutions aligning with ICF's market strategy. Develop the Practice's reputation in the ServiceNow sphere, establishing our organization as a thought leader.
  • Talent Development: Keep updated on the latest ServiceNow advancements and industry trends, fostering the growth of our ServiceNow talent pool. Mentor and coach team members, pinpointing career paths aligned with business goals. Lead the mentorship program for technical practitioners and ServiceNow architects.
  • Delivery Excellence: Design implementation frameworks for quality and consistent delivery while supporting marketing strategies. Introduce new methodologies and best practices to elevate delivery standards across the Practice.

Potential Travel Requirement: Up to 10% travel to client sites may be necessary.

Required Skills and Certifications:

Looking for candidates with 12+ years of experience in implementing or architecting ServiceNow and similar SaaS solutions. A must-have is a ServiceNow Certified Technical Architect or Certified Master Architect. US Citizenship is mandatory for this role.

Certifications in various key areas are preferred, such as Certified System Administrator, Certified Application Developer, and more.


Additional Valuable Skills:
  • Extensive experience with ServiceNow platform and third-party technology integrations
  • Proven track record in designing and leading complex solutions
  • Strong understanding of system architecture and design principles
  • Outstanding problem-solving and critical-thinking abilities
  • Top-notch communication, presentation, and stakeholder management skills
  • Thorough grasp of ServiceNow best practices and industry trends
  • Exceptional conflict resolution skills

About ICF:

ICF is a leading global advisory and technology services provider. We stand out by combining unparalleled expertise with cutting-edge technology to help clients tackle their toughest challenges and shape the future.

We are committed to fostering an inclusive workplace where everyone can excel, irrespective of background. As part of our commitment to diversity, we are dedicated to hiring individuals based on their skills and capabilities. Our employees are encouraged to share their insights and collaborate to achieve personal and professional growth.