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Customer Service Representative
3 months ago
With decades of experience, we have consistently provided top-notch services to residential and commercial clients, earning a reputation for reliability, expertise, and customer satisfaction.
As we continue to grow and innovate, we are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative.
As a Customer Service Representative, you will be the face and voice of our company, responsible for delivering exceptional service to our valued customers.
Responsibilities:
- Coordinate service appointments and dispatch technicians according to customer needs and availability. Maintain an organized schedule to optimize service delivery.
- Listen to customer concerns and work collaboratively with internal teams to resolve issues promptly. Provide updates to customers on the status of service requests.
- Accurately document customer interactions, service requests, and resolutions in our CRM system. Keep detailed records for future reference and reporting purposes.
Qualifications:
- Previous experience in customer service, preferably in the HVAC industry, is desirable but not mandatory. Training will be provided.
- Excellent verbal and written communication skills. Ability to convey technical information in an understandable manner.
- Strong problemsolving skills with the ability to think on your feet and resolve issues efficiently.
- Detailoriented with the ability to manage multiple tasks and appointments simultaneously.
Pay:
From $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- Inperson
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location:
In person
