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Service Manager
3 months ago
** Service Manager**
**Job Category****:** Material Handling **Requisition Number****:** SERVI01958 Showing 1 location **Job Details**
**Description**
Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide. The "Caterpillar" name originated in 1904 by inventor Benjamin Holt in Stockton, CA. Today, Caterpillar Inc. is headquartered in Peoria, Illinois and is a Fortune 100 Company. At Holt of California, we provide jobs for approximately 750 employees working to bring equipment solutions for the diverse needs of our customers. We sell and service a wide-variety of equipment including: Large and Small Construction Tractors, Agricultural Equipment, Forklifts, Racking Systems, Telescopic Handlers, Prime and Stand-by-Power Generation, UPS Systems and On-Highway Truck Engines. In addition, we rent Caterpillar and Other Preferred Manufactured Equipment for contractors.
**POSITION SUMMARY**
The position requires overall responsibility for the service department and all service department employees for the Material Handling division. Oversees the activities of employees engaged in repairing equipment including all types of forklifts, and compact construction equipment.
**DUTIES AND RESPONSIBILITIES**
Directs and oversees the overall service department operation.
Assists employees in diagnosing malfunctions in machinery and equipment.
Monitors and close work orders as well as ensure warranty, work in process, service bulletins, and other key areas are kept up to date.
Make changes in working conditions and use of equipment to increase efficiency of shop, department and work crew.
Initiate or suggest plans to motivate workers to achieve work established and safety goals.
Studies production schedules and estimates hour requirements for completion of job assignment.
Interprets company policies to employees and overall responsibility and enforcement safety regulations and companys Vision Zero.
Establishes or adjusts work procedures to meet schedules.
Recommends measures to improve methods, equipment, performance, and quality of product.
Analyzes and resolves work problems or assists in solving work problems.
Initiates marketing programs to increase business.
Responsible to make and meet budget and market plan.
Other duties may be assigned.
**SUPERVISORY RESPONSIBILITIES**
This position requires managing a total of 2 to 3 supervisors in addition to 10 to 20 services employees in the Service Department, in addition to the total responsibility for the overall direction, coordination, and evaluation of the department.
The Service Manager is responsible for carrying out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle and feel objects, tools, controls and to reach with hands and arms. The employee is frequently required to climb or balance and talk or hear. The employee is occasionally required to sit, stoop, kneel, crouch or crawl.
The employee must regularly lift and/or move up to 10 to 30 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**WORK ENVIRONMENT**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to fumes or airborne particles. The employee frequently works in outside weather conditions and is occasionally exposed to toxic or caustic chemicals and vibration. The noise level in the work environment is usually moderate but can be loud.
**COMPENSATION**
Exempt, semi-monthly salary with excellent company paid benefits including medical, dental, vision, life insurance, long-term disability, 401(k), profit sharing, nine paid holidays, paid vacation, and paid sick time.
Apply at
**Qualifications**
**Skills**
**Required**
**Read Simple Instructions** *Advanced* **Basic Computer Skills** *Intermediate* **Ability to communicate effectively** *Advanced* **Ability to add, subtract multiply and divide** *Advanced* **Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR c)
