Airline Cargo Customer Service Agents

6 days ago


Dulles, United States SkyReps LLC Full time

Job Overview:

Duties:

  • Enter and Update Cargo Reservations using Airline's Cargo Reservation System
  • Verify capacity, routings and plan and prioritize the FBL and Priority List for each flight
  • Conduct data entry tasks accurately and efficiently
  • Respond to Track and Trace requests
  • Communicate effectively with customers to understand their needs

Experience:

  • Previous experience from international freight forwarding or with an airline in cargo or passenger customer service, or sales or handling is strongly preferred
  • Proficiency in English (written, spoken and reading)
  • Strong communication skills with the ability to articulate information clearly
  • Familiarity with IATA rules, airport codes, and international geography
  • Good math skills and ability to work with software tools such as Excel, or Word

Pay:
$ $24.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • 401(k)
matching

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 1 year
  • 2 years

Shift:

  • 8 hour shift

Weekly day range:

  • Every weekend
  • Monday to Friday

Work setting:

  • Inperson
  • Office

Application Question(s):

  • Do you have at least one year of Transportation related customer service or operations experince?

Experience:

  • Air Cargo/Forwarding: 1 year (required)

Location:

  • Dulles, VA (required)

Shift availability:

  • Day Shift (required)
  • Night Shift (preferred)

Ability to Commute:

  • Dulles, VA (required)

Ability to Relocate:

  • Dulles, VA: Relocate before starting work (preferred)

Work Location:
In person

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