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Airline Cargo Customer Service Agents

3 months ago


Dulles, United States SkyReps LLC Full time

Job Overview:
**Duties**:

- Enter and Update Cargo Reservations using Airline's Cargo Reservation System
- Verify capacity, routings and plan and prioritize the FBL and Priority List for each flight
- Conduct data entry tasks accurately and efficiently
- Respond to Track and Trace requests
- Communicate effectively with customers to understand their needs

**Experience**:

- Previous experience from international freight forwarding or with an airline in cargo or passenger customer service, or sales or handling is strongly preferred
- Proficiency in English (written, spoken and reading)
- Strong communication skills with the ability to articulate information clearly
- Familiarity with IATA rules, airport codes, and international geography
- Good math skills and ability to work with software tools such as Excel, or Word

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

**Benefits**:

- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance

Experience level:

- 1 year
- 2 years

Shift:

- 8 hour shift

Weekly day range:

- Every weekend
- Monday to Friday

Work setting:

- In-person
- Office

Application Question(s):

- Do you have at least one year of Transportation related customer service or operations experince?

**Experience**:

- Air Cargo/Forwarding: 1 year (required)

**Location**:

- Dulles, VA (required)

Shift availability:

- Day Shift (required)
- Night Shift (preferred)

Ability to Commute:

- Dulles, VA (required)

Ability to Relocate:

- Dulles, VA: Relocate before starting work (preferred)

Work Location: In person