Iad Passenger Service Agent Spanish Speaking

2 weeks ago


Dulles, United States Swissport International AG Full time

Overview:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

**Job summary**

Passenger Service Agent provides all required passenger/customer services as contracted by the customer to include, but not be limited to, reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.

The expected pay rate is $18.50/hr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

**Your activities**
- Inspect and verify passenger documentation
- Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
- Manage passenger baggage processing including handling and fee calculation if applicable
- Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
- Direct passengers through Customs, Immigration, and Quarantine, as required
- Make public address announcements as required
- Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
- Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
- Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
- Produce all required, work-related documentation
- Other duties as assigned

**Your profile**
- ** MUST SPEAK SPANISH**:

- ** 3rd shift**:

- High School diploma or GED equivalent
- Passionate about customer service and must have relevant work experience
- Excellent communication skills (written and verbal) in country specific language
- Additional languages desirable
- Commitment to continuous improvement
- Self motivated and able to work independently
- Attentive to detail and numerate
- Must be able to type and learn airline specific computer reservation/ ticketing software
- Willingness to work in inclement weather

**What we offer**
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Swissport today and be part of a team that connects the world of aviation



  • Dulles, United States ABM Industries Full time

    The APA LEAD will lead and participate in a team to ensure the successful completion of assigned tasks. The employee is responsible for the running and leadership of the shift in the absence of Supervisors. When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups. While disciplinary authority is not given to...


  • Dulles, United States ABM Industries Full time

    The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to...


  • Dulles, United States ABM Industries Full time

    The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to...

  • Iad Warehouse Agent

    2 months ago


    Dulles, United States ABM Industries Full time

    **General Responsibilities**: - Provisioning Agents are responsible for receiving, distributing, and controlling the inventory required for an aircraft. - Provisioning Agents report to the Provisioning Shift Supervisors and Operation Managers. - Provisioning Agents will be assigned additional duties when necessary for the needs of our business. - Perform...

  • Iad Warehouse Agent

    21 hours ago


    Dulles, United States ABM Industries Full time

    **General Responsibilities**: - Provisioning Agents are responsible for receiving, distributing, and controlling the inventory required for an aircraft. - Provisioning Agents report to the Provisioning Shift Supervisors and Operation Managers. - Provisioning Agents will be assigned additional duties when necessary for the needs of our business. - Perform...

  • IAD Stockroom Agent

    2 weeks ago


    Dulles, United States ABM Full time

    Stockroom Agent is responsible for United Airlines’ Amenity Cart Support during their shift. This includes receiving inventory and restocking carts. Maintaining the carts and the stockroom while complying with first-in-first-out. Pay rate: 16.00 Shift: 14:00 to 22:00 (Afternoon Shift) MUST BE WILLING TO WORK ON Saturday, Sunday, and three days from the...

  • Iad Ramp Ambassador

    7 days ago


    Dulles, United States ABM Industries Full time

    Ramp Ambassadors will be responsible for the overall security and guidance of passenger foot traffic on the ramp area at designated gates to ensure proper movement of disembarking/boarding customers on flights. The Observer will perform the requirements below or as directed by the airline. **Specific Duties/Essential Job Functions**: (Other duties may be...

  • Iad Lobby Agent

    4 weeks ago


    Dulles, United States ABM Industries Full time

    The lobby agent is responsible for the overall management of the customer queue awaiting processing at airport security checkpoints. **Specific Duties/Essential Job Functions**: (Other duties may be assigned) - Maintain passenger movement for optimal queue management. - Control and monitor and quantity of baggage pursuant to TSA security directives. -...

  • Iad Lobby Agent

    21 hours ago


    Dulles, United States ABM Industries Full time

    The lobby agent is responsible for the overall management of the customer queue awaiting processing at airport security checkpoints. **Specific Duties/Essential Job Functions**: (Other duties may be assigned) - Maintain passenger movement for optimal queue management. - Control and monitor and quantity of baggage pursuant to TSA security directives. -...


  • Dulles, United States Metropolitan Washington Airports Authority Full time

    Compensation Grade: S22 Salary Range: $112,986.00-$163,829.00 Opening Date: June 14, 2024 Closing Date: June 29, 2024 Please Note: All job announcements close at 11:59 p.m. of the day before the posted closing date. As a Passenger Conveyance Program Manager, you will Implement and manage the Airports Authority's passenger conveyance programs through...


  • Dulles, United States ABM Industries Full time

    **Specific Duties/Essential Job Functions**: (Other duties may be assigned) - Achieve operational performance and functional service activities. - Provide technical guidance, interpret policies and procedures, and assist front line employees in performing functional task. - Ensure that shift schedules are complete (days off, vacations, etc.) a week in...


  • Dulles, United States ABM Industries Full time

    The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to...


  • Dulles, United States ABM Industries Full time

    The airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger service positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to...


  • Dulles, United States ABM Industries Full time

    The Airline Passenger Assistant, also known as the Wheelchair Agent, fulfills airline passenger service obligations for passengers who require or request wheelchair assistance. Passenger services positions are very customer service-oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to...


  • Dulles, United States ABM Industries Full time

    The employee is responsible for United Airlines’ Amenity Cart Support during their shift. This includes receiving inventory, and restocking carts. Maintaining the carts and the stockroom while complying to first-in-first out. Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients and...

  • Iad Amenity Cart Agent

    21 hours ago


    Dulles, United States ABM Industries Full time

    The employee is responsible for United Airlines’ Amenity Cart Support during their shift. This includes receiving inventory, and restocking carts. Maintaining the carts and the stockroom while complying to first-in-first out. Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients and...


  • Dulles, United States Swissport International AG Full time

    Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the...

  • Iad Baggage Handler

    4 weeks ago


    Dulles, United States ABM Industries Full time

    Baggage Handlers are responsible for assisting passengers with the proper transportation of their luggage. **Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) **Basic Qualifications: - Must be 18 years of age...

  • Iad Baggage Handler

    21 hours ago


    Dulles, United States ABM Industries Full time

    Baggage Handlers are responsible for assisting passengers with the proper transportation of their luggage. **Benefit Information: ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM) **Basic Qualifications: - Must be 18 years of age...


  • Dulles, United States Swissport International AG Full time

    Overview: Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple - “To provide the aviation industry with consistent and tailor-made solutions around the...