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ServiceNow Platform Engineer

3 months ago

Saint Paul, Minnesota, United States Ecolab Full time

Ecolab's ServiceNow Team is seeking a Platform Engineer to join their Operations team. The Platform Engineer will serve as a Subject Matter Expert (SME) for the ServiceNow platform and will be responsible for supporting, operating, and maintaining the Ecolab ServiceNow instances.

The ServiceNow Platform Engineer will be responsible for installing, enabling, configuring, and customizing core applications such as the Configuration Management Database (CMDB), Change Management, Incident and Problem Management, Request Management, Discovery, Knowledge Management, and other modules on the NOW platform based on business requirements to facilitate the rollout of new functionality, interfaces, modules, and other items such as user interface (UI) and workflow configuration.

WHAT YOU WILL DO

  • Perform day to day support, administration, and maintenance of the ServiceNow Platform including mid-servers and all integration points
  • Operating, configuring, maintaining, and delivering solutions and business value through the ServiceNow Platform
  • Configure ServiceNow modules Including Incident Management, Problem Management, Change Management and Asset Management
  • Work directly with end users to troubleshoot and resolve support issues
  • Monitor health, usage, and overall compliance of ServiceNow
  • Assist with installation and testing of ServiceNow updates and new releases
  • Work with Service Owners and SME's to ensure that accurate Service Maps are discovered and maintained
  • Help gather, Identify, and document business requirements
  • Develop clear and concise technical and process documentation
  • Identify areas for process improvement, automation, and optimization to enhance the efficiency and effectiveness of our ServiceNow support operations

Minimum Qualifications

  • Bachelor's Degree
  • 5 years of professional work experience
  • 2 years of experience specializing in ServiceNow implementations, design, development, and administration
  • Solid understanding of ServiceNow platform concepts, including forms, flows, UI actions, business rules, and integrations
  • Knowledge and ability of Server Administration across OS platforms
  • Understanding of application product development life cycle, integration processes and workflow.
  • Experience working with Agile project teams and Agile software development methodologies
  • Ability to learn new skills and knowledge on an on-going bases through self-initiative and tackling challenges
  • Self-motivated, creative problem-solver who can adapt to new technologies and evolving requirements
  • Excellent verbal and written and communication skills
  • No immigration sponsorship available for this position.

Preferred Qualifications

  • Understanding of Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, CSM, APM, TPM and ITOM modules.
  • Understanding of ServiceNow Discovery, Service Mapping, Event Management, and CSDM Framework
  • Hands on experience with completing Service Maps for multiple application types
  • Understanding of technical leading practices around ServiceNow configuration
  • Configuration and Administration of core capabilities, data model, integrations, security, and access control'
  • ServiceNow Certified System Administrator (CSA) certification

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at

Covid-19 Vaccine Notice

Due to local mandates and customer requirements, applicants for certain customer-facing positions must be fully vaccinated (which in some situations requires a booster if eligible), unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.


Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.