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Senior IT Customer Success Manager
3 months ago
Have a technical background but have moved into customer success? Have experience supporting a large complex network with 100 locations in the US? Have managerial experience with Tier 1 and Tier 2 field support techs? Looking to build on customer relationships and be a technical escalation point for your team? Look no further.
This MSP is looking to hire someone who has hands-on technical experience (preferably in a Microsoft Azure cloud environment) as their next TAM.
This person is solely dedicated to one client, but this is a very large client with 100+ locations and travel is expected.
This person must be a US Citizen and must be located east of the Mississippi River for ease of travel.
Who You Are:
You have at least 6 years of professional experience in Technical Account Management, Customer Success or IT Service Desk Management with at least 1 year in a MSP or consulting environmentHands-on cloud experience - preferably in AzureMUST have multi-site experience with at least 50+ locations, either regionally, nationally or globallyPrevious management experience supporting service desk technicians or IT field service techsYou must be a US Citizen due to the nature of this businessYou're comfortable with 25% travel, or about one week per month for kickoffs, check-ins, update meetings etc.
What does this position pay?Compensation is determined by several factors which may include skillset, experience level, and geographic location.The expected range for this role is $130,000 to $160,000 per year. Please note this range is an estimate and actual pay may vary based on qualifications and experience.
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