IS Account Manager

1 week ago

New Orleans, Louisiana, United States Ochsner Health Full time


We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.

We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.

Come make a difference at Ochsner Health and discover your future today This job builds and maintains effective long-term relationships in assigned areas in order to stimulate growth of the company's services and/or programs.

Analyzes the demand of the market, assesses data and leads the development and implementation of strategic plans based on department criteria or business demands.

Manages complex or high-profile territories/accounts or products/services and sets/negotiates product/service/contract terms.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.
EducationRequired
  • Bachelor's degree in business, marketing, healthcare or related.
Work ExperienceRequired - 5 years of experience in business, sales, marketing, account or project management, healthcare or related.
Knowledge Skills and Abilities (KSAs)

Proficiency in using computers, software, and web-based applications.
Strong verbal and written communication skills and ability to develop and present proposals clearly and professionally.
Ability to manage customer expectations and meet customer satisfaction and department/service line metrics.
Strong financial acumen, including strategic and analytical skills and the ability to analyze complex business issues.

Strong negotiation skills and ability to identify benefits of services and/or programs from the client perspective and lead the development of customized action plans to drive value for the customer.

Strong marketing skills and ability to track industry trends.
Strong project management/organization skills and ability to estimate cost/budgets and manage/prioritize competing demands.
Excellent conflict resolution, interpersonal, and cross-organizational collaboration skills and ability to operate effectively in complex organizations.

Job DutiesBuilds effective long-term relationships and customer insights in order to identify sales or referral opportunities that will grow revenue, profitability and market share.

Leads deal modeling and approval processes and develops and executes profitability strategies.

Develops strategic value plans by assessing customer needs effectively, recommending solutions that meet those needs and educating consumers about solutions.

Drives customer satisfaction by effective delivery of contracted solutions and creation of new value streams.

Assesses and determines strategic priorities, direction and needs to understand the competitive landscape and market insights and develop strategic sales and marketing or referral plans.

Effectively communicates across key internal and external stakeholders and collaborates proactively with business teams to execute strategic sales and marketing plans.

Documents/reports work streams, stakeholders, partnership/sales objectives, escalation plans, influencing variables or people, effective pre and post call records via organization's database reporting process, and other business results.

Participates in marketing/network activities/events.
Performs other duties as assigned.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly (Constantly:
activity or condition exists 2/3 or more of the time) to move objects. Physical demand requirements are in excess of those for Sedentary Work.

Even though the weight lifted may be only a negligible amount, a job should be rated Light Work:
(1) when it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time but entails pushing and/or pulling of arm or leg controls; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible

NOTE:

The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste.

The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply TodayOchsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position:
Colorado, California, Washington, New York, and Washington D.C.Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at select option 1) or This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
We are proud to be an Equal Employment Opportunity and Affirmative Action employer.

We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law.

These protections extend to applicants and all employment related decisions.

View the EEO is the Law poster and its supplement, as well as the pay transparency policy for more information.

Affirmative Action Policy Statement

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