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Office Experience Admin
3 months ago
The responsibility of the Office Experience Admin position is to serve as the primary contact for clients, policy owners, and incoming candidates and assist with work as needed.
Additionally, this role provides support to the Director of Recruiting in Bay Area Offices. This position involves performing functions that allow the recruiting team to efficiently attract, recruit, select, and contract financial representatives. The Recruiting Coordinator has an overall understanding of the recruitment and selection process.This position requires a high degree of organization, attention to detail, and ability to communicate effectively with a wide range of individuals.
Office Experience Admin specific duties include (but are not limited to):Greet visitors.
Confirm daily appointments & be sure they are in the building security system.
Answer telephone calls & respond to voicemails.
Maintain telephone system and agency directory.
Train new personnel on how to use the phone system.
Process incoming and outgoing mail; deliver outgoing mail to Post Office
Office cleanliness; maintain the reception area, kitchens, and conference rooms.
Maintain copy machines.
Maintain inventory and order office supplies as needed.
Answer basic policy owner/policy benefit questions.
Complete and/or assist with projects as assigned by manager.
Act as liaison between the Network Office, District Offices & Home Office
Recruiting Coordinator Specific duties include (but are not limited to):
Actively participate in Northwestern Mutual networking events to promote and brand Northwestern Mutual
Source talent online through social media, job postings, and outbound recruiting efforts (Indeed, LinkedIn, social media)
Coordinate advertising and marketing strategies to include ads, direct mail, community events, etc.
Provide and manage specific selection process accountability to include but not limited to screening and scheduling candidates, daily confirmations, reschedule/cancel appointments, administering selection tools, and guiding candidates through the selection process.
Communicate effectively about information and language regarding all aspects of the financial representative career and each step of the selection process.
Coordinate with and provide support to Director of Recruiting to maintain integrity and consistency in the selection process.Participate in weekly Skill Builders when available.
Weekly 1x1 with Director of Recruiting
Effectively communicate with candidates to build and maintain relationships throughout the selection process.
Track individual recruiting activity.
Analyze recruiting ratios to identify inefficiencies in the selection process; establish and implement improvements.
Utilize Northwestern Mutual supported software to maintain the candidate database and accurate records of prospects to ensure the efficiency of the selection process.
Prepare activity/results for leadership team meetings and coordinate regular meetings to review, assess, and establish actions based on this data.
Prepare weekly recruiting data and reports.Bullhorn system organizations
Qualifications
Must be in the office M-F; 8am-5pm
Basic computer and Microsoft Office experience
Multi-line phone experience preferred.
Filing skills
Customer service experience strongly preferred.
Ability to handle detailed work with high degree of accuracy.
Excellent interpersonal skills
Experience in problem-solving
High level of organizational skills
Excellent written and oral communication skills
Professional office skills
Ability to take independent action and make sound decisions.
Ability to multi-task
Ability to be flexible and open-minded.
Ability to work effectively with people at all levels.
Competencies
Action oriented – Enjoys working hard; is full of energy for things they see is challenging; not fearful of acting with a minimum of direction; seizes more opportunities than others.
Candidate focus – Is dedicated to meeting the expectations and requirements of internal coworkers and external candidates; acts with candidates and coworkers in mind; establishes and maintains effective relationships with candidates and coworkers and gains their trust and respect.
Communication – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree; has strong internal and external communication skills.
Organizing – Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.
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