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Hotel Front Desk Clerk

3 months ago

Pittsburgh, Pennsylvania, United States Days Inn Pittsburgh Full time


We are searching for a full-time and part-time enthusiastic, service-focused hotel front desk agent to join our guest services team.

You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest.

You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Responsibilities:

  • Handle customer complaints as necessary
  • Connect with the housekeeping department to ensure guest accommodations are ready

General bookkeeping:
ensure all hotel guest account information is accurate and up-to-date

  • Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications:

  • Exhibits working knowledge of Microsoft Office and reservation management systems
  • High school diploma, GED, or equivalent
  • Well-versed in taking telephone calls and handling stressful situations
  • 1+ year of hotel industry experience or related job preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

About Company:
1150 Banksville Rd

Pittsburgh, PA, 15216