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Help Desk Technician
2 weeks ago
Job Description
An employer in Katy, TX is seeking an eager, motivated Help Desk Analyst to provide first level resolution and excellent customer service to their internal employees and external users. The Help Desk Analyst will be responsible for answering phone calls, logging tickets in the Footprints ticketing system tickets a day), assigning the tickets to the appropriate department, and documenting the process from start to finish. They will work closely with the FTE team and will be provided training. Examples of issues they will resolve (but not limited to) will be around MS Office 365, MS Teams, basic MS Office Applications, various hardware support (Lenovo, Dell, HP equipment). They will sit onsite at the Technology Support Office, so no travel will be involved. Other random tasks can include, organization of equipment, taking out trash as needed, checking out equipment, assisting librarians/teachers at campuses, etc. The schedule will be Monday-Friday from 6:30AM-4:30 PM work an 8 hour shift within that timeframe. First 2 weeks they will work 4/10's then switch to regular schedule 7-5 (M-Thurs)
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
2+ years minimum of Help Desk experience
Experience answering calls, logging tickets, and assigning them to the correct department
Basic troubleshooting experience (hardware and application support)
Excellent documentation skills
Experience with any basic ticketing system
Good communication and customer service skills Bilingual
Support center knowledge
Experience with the Footprints ticketing system null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
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