Level 1 Technician

3 weeks ago

Katy, United States Alexaur Technology Services, Inc. Full time

Alexaur Technology Services, Inc. has a current position for a full-time Level 1 IT Support Technician. This is an exciting opportunity for those with some specifics skills to join a fast-growing company. Working with us will help expand your skill set and develop into a true all-around IT professional. You can expect a challenging, supportive, and fast-paced environment working with cloud technologies, remote management tools, and a wide variety of environments.

**General Summary**

Perform various computer related technical support and maintenance tasks as assigned for clients, both in person and via remote support tools.

Duties will include remote and in person support, therefore effective communication and above average written and verbal communication skills are required. Dependable transportation is also required.

Good communicator. Promptness and knowing the importance of communication. Eagerness to learn while following procedures.

**Position Responsibilities**
- Answer Help Desk calls
- Provide Level 1 phone support
- Create Antivirus, Backup and RMM System reports
- Escalate tickets as required
- System, Driver, and Application Patching
- Review overnight patching schedule
- Track and verify patched machines come back online

**Personal Qualifications**
- Positive Attitude
- Above average English communication skills
- Demonstrate respectful written and verbal communication skills
- Demonstrate attention to detail
- Ability to stay calm and polite in the face of tense customers and situations
- Ability to translate technical matters from geek-speak to lay terms in a respectful way
- Ability to multi-task, prioritize, and meet all the required deadlines and expectations
- Ability to work independently as well as part of a team

This role would best suit a junior technology worker with 1-3 years of experience in the computer support industry, who is looking to expand their skill set.

**Knowledge, Skills, and Abilities**
- Experience required with Windows desktop operating systems
- Understanding of TCP/IP and troubleshooting Internet connectivity
- Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
- Working Knowledge of Wireless Technologies

**Credentials and Experience**
- 1+ Year(s) experience in IT Helpdesk Support
- RMM experience a plus
- A+ Certification beneficial but not required
- Eager to learn
- Takes direction from Service Manager/Dispatchers/Technicians

**Compensation**

This is a full-time salaried position. Reimbursements for mileage, parking, and tolls.

PTO, Medical benefits, and opportunities for Training and various Certifications are available after a successful probation period.

**About Alexaur Technology Services**

Alexaur Technology Services, Inc. is a full-service Managed Service Provider serving the Greater Houston area and beyond since 2001. Committed to service and the longevity of our clients, we strive to provide our customers with the best protection, information, and support for all their business IT needs. Truth and Ethics are core to our business model.

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental insurance
- Health insurance
- Paid time off

Schedule:

- 8 hour shift

**Experience**:

- IT: 1 year (required)

License/Certification:

- Driver's License (required)

Work Location: In person

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