Collector

2 weeks ago


Dallas, Texas, United States Neighborhood Credit Union Full time
Collector Position at Neighborhood Credit Union

POSITION PURPOSE

The Collector role involves ensuring the timely recovery of outstanding balances on loans, credit cards, and share accounts at Neighborhood Credit Union. The primary responsibilities include contacting members with overdue accounts, providing credit counseling, and maintaining compliance with all applicable laws and regulations.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Locate and contact delinquent borrowers to facilitate repayment and offer financial guidance.
  • Record relevant financial information and collection efforts accurately.
  • Develop strategies to recover outstanding payments efficiently.
  • Resolve payment discrepancies and negotiate payment terms with members.
  • Recommend actions for account resolution, including legal steps or payment plans.
  • Work on potential payment plans for outstanding balances before involving external agencies.
  • Establish and maintain professional relationships with members and business partners.
  • Communicate effectively with various parties such as repossession agents and attorneys.
  • Address and resolve complaints promptly.
  • Coordinate effectively with internal teams and management.
  • Participate in meetings and maintain communication with credit union personnel.
  • Ensure compliance with relevant laws and regulations.
  • Perform additional duties as required.
  • Assist colleagues and maintain a clean work environment.
  • Achieve set goals and targets.

PERFORMANCE MEASUREMENTS

  • Adhere to Neighborhood Credit Union's service standards and policies.
  • Maintain a professional reputation and uphold the credit union's brand identity.
  • Establish and nurture positive relationships with members and industry professionals.
  • Achieve assigned goals and maintain delinquency ratios.

QUALIFICATIONS

Education/Certification:

  • High School diploma or equivalent (GED)

Required Knowledge:

  • Understanding of collection procedures, lending regulations, and relevant laws.
  • Familiarity with Company policies and U.S. Bankruptcy Code.

Experience Required:

  • Prior experience in collections.

Skills/Abilities:

  • Strong communication and public relations skills.
  • Ability to write reports and correspondence effectively.
  • Analyze accounts, solve problems, and maintain attention to detail.
  • Proficient in using business equipment and Microsoft Office Suite.
  • Self-motivated, organized, and capable of multitasking.
  • Ensure confidentiality and work well in a team environment.

About Neighborhood Credit Union:
Neighborhood Credit Union is the oldest credit union in the DFW Metroplex, offering innovative banking solutions to over 60,000 members since the 1930s. With 14 branch locations, we are dedicated to providing exceptional service in a collaborative environment. If you are a motivated individual who thrives in a dynamic team setting and is passionate about helping others, you could be the perfect fit for our team. Join us in making a valuable contribution to our ongoing success.


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