Account Associate

3 weeks ago

Dallas, United States Westlake Portfolio Services Full time

401k and Employee Stock Available

Health, Dental and Vision Benefits

Entry Level to a New Career Path

Ramp Up From Entry Level by Promotion Within 6 Months (Based on Performance) and Earn Up To $17/hr with Potential Bonus Up to $3,000.

*This is an in-office position with potential to work remotely depending on performance. All candidates should live within commutable distance of our Dallas, TEXAS offices within 40 miles*

Westlake Financial Services is the largest privately held auto finance company in the United States with demonstrated growth year over year. We continue to expand our teams, our diversified business model, and more importantly, we begin to cement our role as a future leader in the automotive industry.

The Pre-30 day collector is a customer service-oriented position. The ideal candidate will be comfortable with making outbound calls using an auto dialer to collect on accounts that are 1-30 days past due. Answer inbound customer service and collection calls. This position requires the candidate to have good negotiation and listening skills. The Pre-30 day collector is able to effectively use good judgment based on their past experience to make suitable and timely payment plans with our customers. The employee will perform all duties in accordance to Westlake’s policies, procedures and compliance.

PAY RANGE: $15 - $21.92 per hour including bonus. Bonus potential of Up to $1200 or more monthly based on performance.

TASKS AND RESPONSIBILITIES

The role of the Pre 30 day collector is a critical position for Westlake Financial, our candidate of choice will be able to balance the following skills sets to be successful.

  • Good negotiation skills- accomplished through mutual communication between agent and customer to successfully obtain payment.
  • Meet and exceed daily goals and monthly goals.
    Initiate outbound calls that are effective in scope, and lead to successful payment or timely arrangement to satisfy the account delinquency.
  • The ability to balance both incoming customer service/collection inquiries from Westlake customers, while delivering an exceptional level of service.
  • Work with Westlake customers to find and arrange collection solutions for individual accounts.
    Demonstrates ability to be team player.
EXPERIENCE AND REQUIREMENTS
  • High School Diploma Required
  • Good communication, listening and problem-solving skills
  • Basic to intermediate computer knowledge
  • Reliable attendance
  • Proper grammar and email etiquette
  • Type a minimum of 35 WPM
  • Ability to work under time constraints and daily deadlines
  • Good interpersonal skills and teamwork awareness
  • Willing and able to work a flexible schedule, including evening shifts, overtime and weekends
  • Bi-lingual (Spanish) is welcomed but not required
  • Minimum one year customer serviceexperience in a high call volume, auto dialer environment preferred
  • Auto Collections experience preferred
MACHINES, OFFICE EQUIPMENT & SOFTWARE
  • Daybreak or other retail consumer servicing systems.
  • Aspect or other auto dialer systems.
  • Web navigation and/or web-based applications.
  • Personal computer: Microsoft Word, Excel, and Outlook.
  • 10-key calculator and QWERTY keyboard skills.
  • Copier, Faxing & other general office supplies.
FULL TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance and Long-term disability plans
  • Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
  • Wellness Programs
  • Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • Annual Flu Shot
  • Paid Vacations Days
  • Paid Sick days
  • Paid holidays
  • HGym (available in our Los Angeles, CA & Dallas,TX office)
  • Rental Car Discounts, Dell Member Purchase Program
  • UKG Wallet


ACKNOWLEDGMENTSWe will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative.

Keywords
#Customer Service #Collector, #Collections, #Call Center, #Auto, #Loan, #Credit, #Inbound, #Representative, #Financial, #Account Management, #Negotiation, #Team, #Leadership, #Operations,#Management, #Financial,#Collector, #collections, #Call center, #auto, #credit, #representative, #Customer,# Billing,# Debt Collection #fast paced #Bonus

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