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Application Analyst I
3 months ago
We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.
Jamf offers remote, hybrid, and in-office positions. Work in the office, connect remote from your home, or find the blend that works best for your role.What you'll do at Jamf:
The Enterprise Applications team is responsible for all applications and data visibility about our customers.
The Application Analyst is an integral member of the Enterprise Application team, assessing business needs and providing technical analysis to our overall system needs.
The Application Analyst I will be responsible for the administration, monitoring and maintenance of Jamf's business software applications.What you can expect to do in this role:
Responsible for providing administrative maintenance and system monitoring for Enterprise Applications, including CRM, ERP and supporting technologies Responsible for reviewing, gathering and analyzing access requirements, bug/fixes and enhancements submitted by our business Completion of all assigned tasks within a timely manner and high level of quality by troubleshooting and analysis for application technical problems and issues.
Proactively investigating and implementing ways of reducing issues by reviewing trends Responsible for providing a technical review and solution design for tasks needing to be implemented through our Delivery Process Produce documentation and tutorials that enable other teams.
Ongoing customization/alteration of our CRM environment based on assigned tasks. Aid in quality control processes to make sure completed projects are released to meet requirements and quality standards.Follow guidelines of the change control process set by the Release team or other teams the Business Operations department collaborates with.
Manage the end user and customer experience within the systems that both Jamf employees and our customers use to ensure a positive and effective experience.
Be available outside normal business hours for emergencies or tasks that need to be completed outside standard hours.#LI-Remote What we are looking for:
Proven working experience with CRM or ERP system (Required)
Basic understanding of basic web technologies (HTML, JavaScript and CSS) (Required). Excellent Organizational Skills (Required) Strong troubleshooting and problem-solving skills (Required). Excellent Critical Thinking Process (Required). Experience with the platform (Preferred). Fluency in English Excellent written and verbal communication skills. Ability to interact effectively with co-workers in a result driven culture. BA/BS in Business Administration or related field (Preferred) How we help you reach your best potential:
Named a 2022 Best Workplace in Technology by Great Place to Workand Fortune Magazine Named a 2023 Best Workplaces for Women by Great Place to Workand Fortune Magazine Named a 100 Best Companies to Work For by Great Place to Workand Fortune Magazine We train and we then we give you the room to grow.
We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.
Our Support teams are the technical experts solving problems big and small for our loyal customer base.Tech support is human support and you will know you are making a real and meaningful impact for our more than 70,000 global customer base.
Our customers are some of the most loyal in the world.We put people over profits - which is why our customers keep coming back to us What is a Jamf? You go above and beyond for others, are willing to help, and support the team around you.
You value and learn from different perspectives. You are curious and resourceful, a problem-solver, self-driven and constantly improving. You are excited to try ne things, explore new ideas, and seek new opportunities. You care about inclusion and diversity, social responsibility, and are someone who just wants to do the right thing. What does Jamf do? Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace.We believe the experience of using a device at work or school should feel the same, and be as secure as, using a personal device.
With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users.
Jamf's purpose is to simplify work by helping organizations manage and secure an Apple experience that end-users love and organizations trust.
We are free-thinkers, can-doers and problem crushers with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology - freeing nurses to care, teachers to teach and businesses to thrive.
We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Get social with us and follow the conversation at #OneJamf Jamf is an equal opportunity employer and does not discriminate with regard to race, color, national origin, age, religion, disability, gender, gender identity or expression, sexual orientation, pregnancy, genetic information, familial status, marital status, military status, or any other characteristics protected by federal, state, and local applicable fair employment practices laws.
