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Patient Representative
1 week ago
Note:
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Submit your application via Workday using the Career App (Find Jobs).Work ShiftWork Day(s)Shift Start TimeShift End TimeWorker Sub-TypeRegularChildren's is one of the nation's leading children's hospitals.
No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow.
We're committed to putting you first, and that commitment is at the heart of our company culture:People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.
Job DescriptionEvaluates (proactively and retrospectively) the level of patient/parent/legal guardian satisfaction regarding quality of care and/or services in order to advocate and represent the healthcare system to patients, families, physicians, employees, and the community.
Experience5 years of experience in nursing or healthcare fieldExperience in clinical leadershipPreferred QualificationsExperience as a patient representativeEducationGraduation from an accredited school of nursingCertification SummaryLicensure as a Registered Nurse in the single State of Georgia or Multi-State through the Enhanced Nurse Licensure CompactKnowledge, Skills and AbilitiesKnowledge of hospital operations and activitiesDemonstrated ability with problem-solving and conflict resolutionStrong interpersonal and customer service skillsDemonstrated ability to communicate effectively, diplomatically, and with good judgement both orally and in writingComputer-literate in Microsoft Office and SMSJob ResponsibilitiesAssists in maintaining, improving, and exceeding expectations regarding patient/family satisfaction with quality of care and services.
Interacts with patients and families in crisis, working to resolve disputes and serving as an intermediary between clinical staff, physicians, and patients/ families.
Helps patients and families reach an understanding of clinical processes and procedures they encounter during care.Interacts with physicians and clinical staff as a representative for patients and families.
Maintains data on patient representative activities, compiling statistics for reports related to continuous quality improvement and Joint Commission/Center for Medicaid and Medicare regulatory requirements.
Makes proactive rounds to clinical areas every shift and reports issues daily to department director/designee for follow-up/resolution.Promotes professional development regarding customer service and service recovery.
Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.
Primary Location Address1575 Northeast Expy NEJob FamilyNursing-Non Bedside-
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