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Customer Service Associate

3 months ago

Boston, Massachusetts, United States Wellist Full time

What You Will Do

  • Create and share personalized support lists for patients, employees, and families utilizing Wellist's directory of nonmedical resources
  • Complete custom resource searches as required to address the full breadth of user's needs.

What You Bring to Wellist
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Confidentiality and discretion:Integrity and adherence to HIPAA guidelines in managing patient information
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Strong communication skills both written and verbal; a fluency in English is required
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Technical competencies including computer skills, attention to detail, adherence to processes, data entry and a minimum three years of strong call center experience (inbound and outbound)

About Wellist
Wellist is a mission-driven digital health company that provides effective consumer navigation at scale.

Wellist has historically served patients and care teams at leading health systems (e.g., Yale New Haven Health, HCA) and in 2022 expanded its offerings to support different types of employers.

Our employer solution provides an omnichannel benefit front door that increases strategic engagement across the benefits portfolio and meaningfully reduces cost.


Wellist's outstanding contributions have been recognized by organizations including Fast Company (Most Innovative Companies Human Resources), MassTLC (Most Innovative Technology of the Year - Healthcare), Rock Health (Top 50 in Digital Health honoree, Diversity Leadership), American Business Awards (Company of the Year, Silver Stevie - Health Products and Service) and BostInno (50onFire, Health and Medicine winner).


Why work here

  • A meaningful mission join a team that makes a difference for patients and families.
  • Outstanding benefits excellent medical and dental insurance coverage, life & disability insurance, up to 3 weeks of PTO and 401k contribution
  • Opportunities to develop your career expand your resume with a healthcare startup