Customer Service Representative, Plano TX

2 weeks ago


Plano, Texas, United States InTouch CU Full time

Join our Team at InTouch Credit Union


  • We are seeking a skilled professional for the position of Member Services Representative.
  • Competitive salary of up to $22.33 per hour.
  • Regular work hours from Monday to Friday, with occasional Saturdays.

Key Responsibilities:
  • Provide exceptional customer service to members through various communication channels.
  • Offer solutions and recommendations on Credit Union products and services.
  • Maintain a comprehensive understanding of banking products, policies, and regulations.
  • Promote additional services to enhance member experience.
  • Aim for efficient one-call resolutions for member inquiries.
  • Assist members with online banking and related services.

Qualifications:
  • High school diploma or equivalent.
  • Registration as a Mortgage Loan Originator through NMLS.
  • Minimum of two years' experience in a financial or call center setting.
  • Familiarity with Microsoft Office, Windows, and basic software applications.
  • Understanding of Bank Secrecy and Anti-Money Laundering regulations.

At InTouch Credit Union, we are dedicated to fostering a diverse and inclusive workplace, providing equal employment opportunities for all individuals. We uphold a commitment to non-discrimination based on various characteristics and statuses defined by federal, state, and local laws.



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