Customer Service Representative, Plano TX
2 weeks ago
Join our Team at InTouch Credit Union
- We are seeking a skilled professional for the position of Member Services Representative.
- Competitive salary of up to $22.33 per hour.
- Regular work hours from Monday to Friday, with occasional Saturdays.
Key Responsibilities:
- Provide exceptional customer service to members through various communication channels.
- Offer solutions and recommendations on Credit Union products and services.
- Maintain a comprehensive understanding of banking products, policies, and regulations.
- Promote additional services to enhance member experience.
- Aim for efficient one-call resolutions for member inquiries.
- Assist members with online banking and related services.
Qualifications:
- High school diploma or equivalent.
- Registration as a Mortgage Loan Originator through NMLS.
- Minimum of two years' experience in a financial or call center setting.
- Familiarity with Microsoft Office, Windows, and basic software applications.
- Understanding of Bank Secrecy and Anti-Money Laundering regulations.
At InTouch Credit Union, we are dedicated to fostering a diverse and inclusive workplace, providing equal employment opportunities for all individuals. We uphold a commitment to non-discrimination based on various characteristics and statuses defined by federal, state, and local laws.
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