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Risk Operations Specialist

4 months ago

Scottsdale Arizona, United States Square Full time
Job Description

We are seeking a driven and resourceful individual to join the Risk Operations Team.

As a Risk Operations Specialist you will play a critical role in managing the processes and controls used to prevent, detect and mitigate fraudulent activity across our platform while balancing a seamless customer experience.

This position would analyze unrecognizable risk patterns and communicate with our clients in cases where additional information is required.

All candidates must be flexible with their schedule; having the ability to work non-traditional shifts as well as weekends & holidays.


You will:
Participate in the creation and implementation of robust and scalable fraud preventative solutions for Account Takeover.

Monitor numerous real-time queues and review high-risk activity, requiring demonstrated decision-making and critical thinking skills across multiple Square products.

Contact and effectively communicate with customers and internal partners to ensure all SLAs are achieved with little or no supervision

Contribute to the development and safeguarding of our payment ecosystem across multiple products and services offered by Square

Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment, while continuously elevating the quality and caliber of our controls


Collaborate with Risk teams on developing fraud risk management strategies that reduce false positives, improve seller experience, and assist in the response to emerging fraud risks & schemes.