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Technical Support Analyst 2

3 months ago

Norfolk, Virginia, United States Serigor Inc Full time

Job Title: Technical Support Analyst 2 (Onsite)

Location: Norfolk, VA

Duration: 12+ Months

Job Description:

The Technical Support Analyst maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Provides technical assistance and support for applications and hardware problems. Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software. Reviews and recommends procurement of information technology equipment. Maintains the necessary security controls over software. Makes presentations and briefings for training sessions.

Skills:

SkillRequired / DesiredAmountof ExperienceExperience using imaging software to image PCs, preferably KACE.Required3YearsExperience using ticketing systems, preferably TDXRequired2YearsExtensive experience with Microsoft OfficeRequired2YearsCompTIA A+ CertificationRequired1YearsAbility to conduct research into a wide range of computing issues as required.
Required2YearsExperience with Active DirectoryRequired2YearsHighly self-motivated and directedRequired2YearsTech savvy with working knowledge of office automation products, databases and remote control.
Required1YearsAbility to perform hands-on fixes at the desktop level, including installing and upgrading software.
Required2YearsAbility to perform hands-on fixes at the desktop level, installing hardware, implementing file backups and configRequired2YearsPerforming remote troubleshooting through diagnostic techniques and pertinent questionsRequired2YearsProficiency in EnglishRequired3YearsGood understanding of computer systems, mobile devices and other tech productsRequired2YearsCustomer-oriented and cool-temperedRequired3Years