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Candidate Services Representative
3 months ago
About Us:
Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the worlds most recognized licensing and certification organizations, academic institutions, and government agencies.
We support more than 7 million test takers annually at our testing locations in 180 countries around the world.With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.
Job Title:
Candidate Services Representative English Speaker
Reports To:
Candidate Services SupervisorDepartment:Candidate ServicesLocation:Dundalk
Co LouthHours of Work:
37.5 hours weekly
Job Overview:
If you are looking for a unique opportunity within customer services, where you will be constantly challenged, learn new experiences and work with a truly global team, then Prometric may be for you.
In the Customer Services Team at Prometric, the candidate is the customer.The CSR role will provide a professional and comprehensive booking and enquiry service for candidates wishing to book tests within the Prometric Testing Channels.
Main Duties & Responsibilities:
Assist candidates with the Registration and Scheduling process from booking to payment via phone and emailInteract with candidates, in a professional mannerMaintain a high degree of quality and accuracy in workAnswer calls to our clients standards, by consistently delivering high quality call handling that meets established metrics and goalsFollow guidelines and policies agreed between Prometric and its clients or partners and continually remain updatedParticipate in Candidate Services activities that positively impact business growth and revenueCommunicate and participate in team meetings in order to share best practices, procedures, policies and clientsOngoing 1:1s with your SupervisorConstantly challenging the status quo, reviewing our processes and improving efficienciesExperience in Customer ServiceExcellent communication, interpersonal and eloquent writing skillsDependable and reliableGood organizational skillsFlexible & works well as part of a teamAble to work independently, solve problems and deal patiently with customersEmpathy and a unique ability to understand candidates needsEnthusiastic about our business and the services we deliverPassionate about candidate services and how it can transform livesGood PC skills in a Windows based environment (including MS Office
- Word, etc.)
Employee Benefits:
Pension SchemeLife AssuranceEmployee Health and Wellbeing InitiativesEnhanced Annual Leave24/7 Employee Assistance ProgrammeEnhanced Maternity/Paternity LeaveSocial ClubFree carparkingPrometric is an Equal Employment/Affirmative Action employer.
We do not discriminate in hiring based on sex, gender identity, sexual orientation,race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.
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