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Benefit & Eligibility Worker - multiple vacancies

3 months ago

Eugene, Oregon, United States State of Oregon Full time
Initial Posting Date:
05/30/2024

Application Deadline:
06/18/2024

Agency:
Department of Human Services

Salary Range:
$3, $5,232.00 monthly

Position Type:
Employee

Position Title:
Benefit & Eligibility Worker - multiple vacancies

Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Oregon Department of Human Services (ODHS), A place to belong and make a difference
  • When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more
  • If you have federal student loan debt or are thinking of going back to school, then you might benefit from the Public Service Loan Forgiveness Program. If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
Join our team in Eugene or Springfield

Have you always wanted to be part of a collaborative, diverse team? If you are looking for an opportunity to start a new career that makes a difference in peoples' lives, this position may be for you

We are seeking talented individuals to serve as Benefit and Eligibility Workers (Human Services Specialist 3) at our Eugene and Springfield offices. In this Benefit and Eligibility role you will be part of a team that provides assistance and conducts interviews in-person and over the phone to determine eligibility for Oregonians seeking services from our agency.

If you have bilingual language skills, we offer bilingual differential pay, which is an extra 5% of the employee's base pay upon passing test(s) evaluating your proficiency in a language other than English. Please note, bilingual language skills are not required for this position.

Self-Sufficiency Programs Mission:

To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty. The Self Sufficiency offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical programs, refugee services, and domestic violence services.

Summary of duties:

As a Benefit & Eligibility Worker, you will play a critical role in providing a safety net that supports better outcomes for Oregonians. You will provide resources that support family stability and will also assist in connecting Oregonians to careers. You will determine eligibility for people applying to various Self-Sufficiency Programs through interviewing, gathering and assessing information.

To be considered for an interview, your application and/or resume must clearly show that you meet the minimum qualifications (required) and describe which of the essential attributes you possess (desired). Your application and/or resume will be used when completing a pay equity assessment. The pay equity assessment determines your pay rate/salary step, so complete and detailed history of work, education, and other experience is helpful.

Minimum qualifications / What you need to qualify:
  • Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
  • Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience).
Essential Attributes:
  • Diversity, equity and inclusion: Demonstrates a commitment to continued learning and the ability to promote a culture of equitable treatment, belonging, and commitment to fostering ODHS' mission to actively work to foster an anti-racist workplace.
  • Detailed-oriented/accuracy: Experience meeting or exceeding accuracy and attention to detail expectations for your assigned tasks, outcomes and follow up actions.
  • Customer Service: Experience providing customer service in a professional environment to a high volume of diverse customers in a manner that demonstrates active listening and compassion.
  • Communication: Experience explaining technical information such as rules or procedures verbally and in writing to individuals and groups who are unfamiliar with the subject and/or learn and communicate differently than you.
  • Computer skills: Adept in usage and functionality of computers, web browsers, and Microsoft programs such as Excel spreadsheets. Experience using multiple systems in tandem for research, tracking data and results.
  • Organizational skills: Experience remaining organized, using good time management skills to prioritize tasks and responsibilities appropriately in a fast paced, high productivity environment.
Work schedule and working conditions:
  • The work schedule is Monday - Friday in person at the assigned ODHS branch office in Eugene or Springfield.
  • Training schedule may vary from ongoing schedule once trainings are completed.
  • Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
  • Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
  • Will require sitting at a computer or telephone for prolonged periods of the workday.
  • Experience high volume of computer work, using various computer programs in a fast-paced environment.
  • Priorities and procedures may change daily and require the ability to be flexible in application of procedures.
How to apply:
  • Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
  • A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.
  • Current State of Oregon employees: Apply via your employee Workday account.
  • If you are not a current State of Oregon employee, view this application instructional video.
  • After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Additional requirements:
  • Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
  • The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
  • May require a valid driver's license or other acceptable method of transportation.
Helpful information:
  • This position is represented by the Service Employees International Union (SEIU).
  • This recruitment may be used to fill future vacancies.
  • The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
  • Have questions about Workday or want some tips on understanding the state application process? Check out our Oregon job opportunities page.
  • If you need an accommodation under the Americans with Disabilities Act, have questions or need assistance with the application process, please email at
  • Please be sure to include the job requisition number.
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