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Offer Enablement Product Manager, CX Offers

4 months ago

Durham, North Carolina, United States Cisco Full time

The Offer Product Management is a critical group within the Commerce & Lifecycle Operations organization, responsible for enabling Cisco Service offers for the entire company. Cisco Service offers generate well over $10B per year, and we are involved with every one of them

The main focus for this role is to build and deliver new offers and capabilities that support our sales organization and make it easier to do business with Cisco and accelerate growth in recurring revenue.

Responsibilities:

Partner with Product Management to document requirements and expected outcomes of new initiatives/offers, predominately the CX (Services) Product Management organization.

Drive requirements for new offers through the Cisco governance process and ensure the operations plans are progressing and on track.

Partner with cross-functional teams like Sales, Finance, Delivery & IT to assess, design and then build the new offering based on business and operational requirements.

Develop comprehensive operations plan/solution to enable the new offer to be quoted, ordered, entitled, invoiced, delivered, and renewed from an end-to-end commercial lifecycle perspective

Maintain an offer roadmap and align the priority and sequencing

Drive key decisions to be made using a clear problem statement, options, and implications to be considered for each option

Provide direction to and lead program resources in the development and implementation of the operational solution

You will ensure that the business goals and the operational solution are aligned to the same outcome.

Who You Are

You are a strategic problem solver who excels at making complexity simple. You love to work in cross-functional teams, and you enjoy establishing relationships. You have exposure to some, or all the business processes related to service and product lifecycle: sales, order fulfillment/provisioning, billing, entitlement, delivery, and renewal. You have an understanding of Service offers - Technical Support, Professional Support or subscriptions offers. You go "all in" to learn about your stakeholder needs, building expertise and earning a seat at the table with them. Above all, you embrace "win as a team", helping yourself and others to be successful together.

Basic Qualifications:

Bachelor's degree

Minimum of 4 years of demonstrated experience

Knowledge in key commercial offer lifecycle events (New, Change, Renew) and the order-to-cash related processes

Preferred Qualifications

Influence outcomes by building a data based decision making model

PMP or Agile certifications

Experience with Cisco CX (Services), or experience in the Technology Services Industry preferred.

Ability to use PowerPoint to communicate complex topics visually.

Familiarity with Jira Align

Understanding of Ciscos commercial offer structures.

Knowledge/experience with core enterprise commerce tools

Knowledge of Partner/Distributor resale and managed service models

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. Were the Internets optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet its not what we make but what we make happen which marks us out. Were helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. Were helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each others backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together were committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Dont care. Tattoos? Show off your ink. Like polka dots? Thats cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.