Welcome Coordinator

2 weeks ago


Memphis, Tennessee, United States Oak Street Health Full time

Job Description: Welcome Coordinator at Oak Street Health

Welcome to Oak Street Health We are a passionate team dedicated to providing top-notch care to our patients. As a Welcome Coordinator, you play a vital role in creating a positive experience for our patients. You will handle various tasks such as managing our reception areas, handling phone calls, patient referrals, and medical records. Additionally, we need you to be adaptable and willing to support other locations when necessary.

Main Responsibilities:

  • Greeting and assisting patients during check-ins
  • Collecting co-pays
  • Updating patient details in our electronic medical records system
  • Scheduling appointments
  • Managing phone communications
  • Coordinating patient referrals and authorizations
  • Handling medical records requests
  • Guiding new patients through paperwork
  • Supporting community events
  • Undertaking any other assigned tasks

What are we searching for?

  • A positive and adaptable mindset
  • Compassionate approach towards our older adult patient demographic
  • Proficiency in computer usage and basic Microsoft Excel skills
  • Prior experience in customer service
  • Excellent written and verbal communication abilities
  • Strong ethical standards
  • Proficiency in PC operations
  • Ideally a college degree, at least some college education
  • Fluency in Spanish, Polish, Russian, or other relevant languages
  • Valid US work authorization
  • A personality that resonates with our core values


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