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Field Technician Level 2

3 months ago

Dallas, Texas, United States Armstrong Group Full time

Guardian Protection is one of the nation's largest and most highly regarded security companies.

We provide smart technology, 24/7 professional monitoring, and peace of mind to hundreds of thousands of customers. Our products are installed by experts, monitored by real people, and truly make a difference. We do what we do because of one simple truth: life is better when it's safe.

Position Summary:

As a Field Technician you will serve as an expert on all residential burglar alarms and CCTV systems. This position has a heavy focus on providing world-class customer service, and professional installation of new security equipment.

What's in it for you:

  • Attractive benefits package including medical, dental, vision, 401k and more, effective immediately upon hire
  • Generous paid time off (PTO) and 10 observed holidays
  • Company Vehicle with gas card
  • Tools Provided
  • Company uniforms
  • Cell phone & Surface Tablet
What you'll be doing:
  • Installs Company authorized equipment in customer homes in accordance with established standards and procedures
  • Designs layout of the system utilizing thorough knowledge of the equipment and its capabilities
  • Suggests alternative equipment options that may enhance the customer's experience and overall satisfaction
  • Train customers on installed equipment as well as its peripheral applications such as Smartphone application interfaces
  • Demonstrate systems for customers and explain details such as the causes and consequences of false alarms
  • Test backup batteries, keypad programming and all features to ensure proper functioning, and to diagnose malfunctions
  • Provides a thorough explanation of the Extended Repair Agreement, system capabilities and system operation to the customer
  • Maintains the highest standards of decency, honesty, and integrity as a guest in a customer's home
What you'll need:
  • High School diploma or GED
  • Minimum 2 years' experience performing similar duties including installing or servicing security systems
  • Expert troubleshooting skills
  • Proficiency with computer hardware components and software packages
  • Valid driver's license
  • Listen and communicate with peers, supervisors and customers
  • Basic computer skills
  • Ability to maintain strict client confidentiality
  • Ability to maintain professional appearance and demeanor
  • Trade licenses and registrations in accordance with state/local regulations as required (company paid)
  • Physical demands include: capable of sitting and standing for long periods of time; freely bending, kneeling, crawling and stooping while working; work from high places such as roofs, ceilings, ladders and crawl spaces and other small areas; and safely move and lift materials and equipment weighing up to 50 lbs without assistance.
For immediate consideration, all qualified candidates should apply now
Guardian Protection is an Equal Opportunity Employer

Who We Are
The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.