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Clinic Administrator- Physical Medicine and Rehabilitation Outpatient
3 months ago
Overview:
The Clinic Administrator is responsible for the operational performance in a medical office practice and monitors the activities of all office operations components to ensure the clinic meets its objectives. Advises and seeks consent from the organizations leadership team to coordinate and manage the activities in the clinic.
Why UnityPoint Health?
- Commitment to our Team For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members.
- Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
- Benefits Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage youre in.
- Diversity, Equity and Inclusion Commitment Were committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
- Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
- Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at
Responsibilities:Department Support
- Possess indepth knowledge of and provide operational support for tasks and job functions performed in areas of responsibility, including protocols, processes, policies, and procedures.
- Provide leadership within the clinic(s) they are supporting in order to ensure effective, efficient office operations, optimizing performance and continually improving quality of care in a vastly changing health care environment.
- Oversee of the day-to-day management of the office including the coordination of clinic operations, establishment of work schedules, review of staffing needs and the supervision and training of staff in good patient relations and office policies and procedures.
- Manages and directs the needs of all customers (staff, patients, families, physicians, etc.) providing appropriate coaching and participates in the necessary decisions to provide excellent care.
- Manages employees by establishing performance goals and assessments, allocating resources, counseling personnel, and applying disciplinary measures as needed.
- Assess, direct, and maintain department facilities, equipment, and supplies to promote evidence based practice and safety for all customers.
- Monitor, oversee, and assures proper documentation for compliance of an accurate legal record of patients care.
- Manage, oversee, and delivers high quality care while demonstrating knowledge of the skills of the specialty required in assigned department in accordance with established policies, procedures, and standards of care.
- Utilizes critical thinking in making independent judgments, and maintains responsibility and accountability for the knowledge of conditions of assigned duties.
- Analyze, evaluate, and manage services to ensure the following: exceptional care delivery, serving more patients, effective and efficient operations, committed team members. Upholds the mission and vision of UPH: Best Outcome Every Patient Every Time and Improve the Health of the People & Communities We Serve.
Financial Management
- Responsible for financial operations of the clinic including accounts payable, timely and accurate preparation and submission of biweekly payroll reports, monitoring accounts receivable and reviewing required reports.
- Budget preparation and participate in annual budgeting process and budget development as directed.
- Review monthly financial statements.
Strategic Planning
- Be aware of what is happening in clinic/department and the organization by attending clinic/department and site lead meetings, reading emails and regularly checking information on the organizations intranet site.
- Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.
- Implement and sustain UnityPoint Clinic strategic initiatives.
- Perform other duties as requested by the organizations management team and the providers to facilitate the smooth and effective operations of the office.
- Create a culture of innovation, learning, teamwork and professional practice, consistent with the mission, vision and values of the organization.
Relationship Building
- Establish effective mechanisms of communication with staff, providers and patients to foster an environment of openness, trust, team work and staff development.
- Act as a liaison between physicians/providers and the organizations leadership team to achieve effective communication and optimal operational processes.
- Partnering with associate medical director and director on provider performance and talent management.
- Responsible for the interview and hiring process including completion of employment forms in an accurate and timely manner and coordination of orientation and training programs.
- Responsible for follow-up with new providers and necessary paperwork has been completed prior to starting and working with the director as needed for assistance.
- Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Consultant and final decision maker with respect to employee relations situations; informing and partnering with HR and director on high level employee situations.
- Take the leadership role in times of disaster to secure the safety of staff, patients, visitors, the facility and protected health information when possible.
- Attend monthly staff meetings to support and provide insight and ensure proper follow-up as needed.
Development & Patient/Staff Education
- Selects, trains, orients, and facilitates appropriate staffing measures to meet department needs.
- Continues professional development and involvement in professional activities that enhance leadership skills and practice, and sharing knowledge through networking and research.
- Assess and manage teaching strategies appropriate to all customers: age specific needs, culture, gender, readiness to learn, and level of comprehension.
- Consults appropriate resources within the hospital to help support and provide specialized education.
- Demonstrates and manages workplace safety to prevent errors, accidents, and infections. Reports and takes action on potential or actual concerns immediately.
- Bachelors degree required, business and/or health care management degree preferred, or, a combination of education and operations experience.
- Preferred Masters degree in business or health care management.
- 2-3 years of leadership experience; clinical operations experience preferred.
- Preferred experience in personal management, facility management, financial management and budgeting.
- Preferred knowledge and experience with process improvement.
- Strong interpersonal skills.
- Strong computer skills.
- Strong supervisory and leadership skills.
- Strong verbal and written communication skills.
- Ability to take initiative and exercise independent judgment, decision-making and problem-solving expertise.
- Knowledge of personnel administration and patient relation principles.
- Ability to work as a team member.
- Ability to understand and apply guidelines, policies and procedures
- Use of usual and customary equipment used to perform essential functions of the position.
- Work will occasionally require variable travel to other UPH facilities/clinics. May drive a UPH vehicle, rental, or own vehicle.
