Regional Lead Guest Service Agent

4 weeks ago

New York, New York, United States Jones Lang LaSalle Incorporated Full time

**About JLL**

Were JLLa leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thats why were committed to our purpose to shape the future of real estate for a better world. Were using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and were honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where were headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements below. Were interested in getting to know you and what you bring to the table

Key Responsibilities

Supervise the daily operations of the Guest Service Program and Associates

Greet / host / provide support for guests, visitors and employees

Issue temporary badges

Building/Campus/Area information center

Respond and follow through to requests for information and communicate with all levels of management with minimal supervision

Organizes and maintains lobby / front desk areas

Resolve problems associated with all building services including: janitorial, mailroom, copier services, parking, badging, and conference rooms. Submit work orders through appropriate channels.

Assists with the coordination and scheduling of office/building maintenance activities including: luggage storage, lost & found and umbrella management

Works collaboratively within the facility management and transportation team

Anticipates and responds to Clients needs and concerns

Oversee the associate temporary badge program tracking system

Identify potential risks and escalate, to ensure no incident or disruption to the Clients operations

Supervise the vehicle registration program for associate parking

Additional job duties, as requested by the Guest Service Manager

Assist in the coaching and training of the GSAs

Conduct daily check ins to ensure GSAs are providing the best service as possible and that our desks / lobby areas are in top condition at all times.

Draft weeklyGuest Service schedules and oversee schedule requests.

Qualifications

Previous Supervisory or Management experience preferred but not required

High school diploma or general education degree (GED);

2 years experience in Hospitality, Soft Services or Operations and/or knowledge of the commercial real estate industry, preferred but not required

Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment.

Track record of initiative, integrity and good judgment.

Highly collaborative with strong interpersonal skills.

Excellent verbal and written communication skills with the ability to communicate professionally.

Strong Customer Service skills

Excellent Verbal and written communication skills

Proficient skills in Google Suite (Gmail, sheets,slides,docs)

**What you can expect from us**

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We cant wait to see where your ambitions take you at JLL. Apply today

***JLL Privacy Notice***

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

This position may require you to be fully vaccinated against COVID-19. If required, youll be asked to provide proof that youre fully vaccinated upon your start date. Youre considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

locationNew York, NY

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