Customer Success Manager

2 weeks ago

Houston, Texas, United States DGM USA Full time
Job Details

Job Location
DGM Houston Greens - Houston, TX

Position Type
Full Time

Education Level
Some college coursework completed

Travel Percentage
Up to 25%

Job Shift
Day

Job Category
Warehouse

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Team Management:
  • Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation.
  • Manage the Operations Team, providing direction, support, and training to team members.
  • Establish team goals, objectives, and performance metrics, and monitor team members' performance to ensure targets are met.
  • Conduct regular performance evaluations and provide feedback to team members to facilitate professional growth and development.
Regulatory Compliance:
  • Stay up to date with local, national, and international regulations governing the transportation and handling of dangerous goods.
  • Ensure the team's full compliance with all applicable regulations, including labeling, packaging, and documentation requirements.
  • Review and approve shipment documentation, ensuring accuracy and adherence to regulatory standards.
Training and Education:
  • Organize and conduct training sessions for team members to enhance their knowledge of dangerous goods regulations, safety procedures, and best practices.
  • Ensure team members are properly certified and trained to handle hazardous materials safely.
  • Builds teams of customer advocates with product training, coaching, and skill development to enhance customer engagements.
  • Collaborates with sales, warehouse team, and other customer-facing functions to deliver solutions and tools.
  • Acts as the voice of the customer with internal teams to provide solutions, product enhancements, and other actions to ensure customer success
Process Improvement:
  • Continuously assess and improve Operations handling processes and procedures to enhance efficiency, safety, and compliance.
  • Collaborate with cross-functional teams to implement best practices and streamline dangerous goods logistics.
  • Collects and responds to feedback with focused support to identify customer needs and challenges
  • Champion customer needs and drive initiatives to enhance customer experience
Risk Management:
  • Identify potential risks and hazards associated with dangerous goods handling and develop risk mitigation strategies.
  • Investigate incidents and accidents involving dangerous goods processes and procedures, implementing corrective actions to prevent future occurrences alongside Customer Success Manager.
  • Address any concerns or issues related to DG shipments promptly and professionally.
  • Reporting and Documentation:
  • Maintain accurate records of all dangerous goods shipments and ensure proper documentation is in place.
  • Generate reports on DG team performance, compliance, and incident analysis for management review.
  • Track and analyze customer success metrics to communicate customer health and trends
  • Perform other tasks as assigned.
Qualifications

QUALIFICATIONS AND EDUCATION REQUIREMENTS
  • Must have 5 years experience as manager in related industry field, i.e. freight forwarding, packing, warehousing, logistics, transportation, etc.
  • Must have extensive knowledge of the function and department processes.
  • Bachelor's degree in a relevant field (e.g., Logistics, Supply Chain Management, Chemistry, Engineering) or equivalent work experience.
  • Previous experience in dangerous goods management, hazardous materials handling, or a related field.
  • In-depth knowledge of local and international dangerous goods regulations (e.g., IATA, IMDG, ADR). CDGP is a plus.
  • Self-starter with minimal supervision required.
  • Client-focused, organized, and results-driven.
  • Must be able to influence the organization's culture by ensuring everyone's aligned on its mission, purpose, and vision.
KNOWLEDGE SKILLS AND ABILITIES
  • Passionate about customer success and creative problem-solving
  • Strong Oral communication speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
  • Strong leadership and team management skills.
  • Attention to detail and a strong focus on safety and compliance.
  • Must have strong work ethics.
  • Must be approachable and helpful.
  • Problem solving identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
  • People skills maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
  • Written communication edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
  • Planning/Organizing prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
  • Quality control demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
  • Dependability consistently at work and on time, follows instruction, responds to management direction and solicits feedback to improve performance.
  • Safety & security actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
WORKING CONDITIONS
  • Able to work a varied schedule and/or unscheduled, and/or weekends, to complete projects and meet deadlines in response to changing demands.
  • Able to work in fast paced environment with high daily pressure to meet deadlines.
  • Able to perform work indoors in an office environment, regardless of whether cubicle, open office or private office.
PHYSICAL REQUIREMENTS
  • Able to demonstrate the manual dexterity to operate a personal computer effectively.
  • Able to communicate orally in a clear manner.
  • Able to hear oral communication either in person or on equipment such as telephone or mobile phone.
  • Able to operate a personal computer, either desktop or laptop, for extended periods of time creating, composing and reviewing documents and spreadsheets.
  • Able to operate office equipment, including telephone, mobile phone, photocopier, fax machine, scanner and calculator
  • Ability to lift 10 lbs. occasionally for the duration of a shift
  • Ability to sit for long periods of time
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or tasks that may be required.
Additional Notes
DGM provides equal employment opportunities to qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other status protected by applicable federal, state, or local law.

  • Customer Success Manager

    2 weeks ago

    Houston, Texas, United States Chronos Consulting Full time

    Our client is a next-generation B2B AI platform driving breakthrough revenue opportunities across marketing, sales and product teams in the Revenue Science space. They enable revenue teams to see beyond predictions and use data to identify prescriptive actions that drive profitable growth.They are looking for an experienced Customer Success Manager (CSM).The...

  • Customer Success Manager

    2 weeks ago

    Houston, Texas, United States SMART Technologies Full time

    Purpose of the position Reporting to the Manager, Customer Success, you will be responsible for ensuring SMART customers achieve their desired outcomes while using our software. Leveraging customer data and analytics, you will be responsible for supporting a wide-range of customer success activities to increase product adoption, while reducing churn.Duties...

  • Customer Success Manager

    2 weeks ago

    Houston, Texas, United States C4 Technical Services Full time

    Job DescriptionJob DescriptionCustomer Success Manager Direct HireRemote % Travel requirement Position SummaryThe Customer Success Manager will work with sales staff, meets with prospective and current customers to ascertain and meet telecommunications needs relating to software solutions and other products and services offered by the company. Performs...

  • Customer Success Manager

    2 weeks ago

    Houston, Texas, United States ePlus Technology, inc. Full time

    Overview Are you up to the challenge? At ePlus, we engineer transformative technology solutions for the most visionary companies in the world. This takes imagination, relentless client service, and the tenacity to enable our clients to achieve their visions. Our partnerships with leading edge technology manufacturers-many of which look to us for their own...

  • Customer Success Manager

    2 weeks ago

    Houston, Texas, United States McLane Global Welcome Message Full time

    THE COMPANYHeadquartered in Houston, Texas, McLane Global has a growing network of offices and food-grade logistics facilities in California and Utah, as well as top international markets including the Middle East, China, Southeast Asia, and beyond.McLane Global leads the industry with top brands, products, and services through four key divisions:...

  • Senior Customer Success Manager

    4 weeks ago

    Houston, Texas, United States HungerRush Full time

    Who We AreHungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer...

  • Senior Customer Success Manager

    4 weeks ago

    Houston, Texas, United States HungerRush Full time

    Who We AreHungerRush is a leading provider of integrated restaurant technology solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering (including AI-powered text and talk ordering), delivery management, customer...

  • Customer Success Manager

    2 weeks ago

    Houston, Texas, United States McLane Global Full time

    THE COMPANY Headquartered in Houston, Texas, McLane Global has a growing network of offices and food-grade logistics facilities in California and Utah, as well as top international markets including the Middle East, China, Southeast Asia, and beyond. McLane Global leads the industry with top brands, products, and services through four key divisions:...

  • Senior Customer Success Manager

    4 weeks ago

    Houston, Texas, United States Kpler Full time

    ​​At Kpler, we simplify global trade information and provide valuable insights. Founded in 2014, our goal is to help over 10,000 organisations by offering the best intelligence on commodities, energy, and maritime through a single platform.Working at Kpler means you'll be a key player in turning complex data into strategic resources for our clients. Your...

  • Senior Customer Success Manager

    4 weeks ago

    Houston, Texas, United States Kpler Full time

    ​​At Kpler, we simplify global trade information and provide valuable insights. Founded in 2014, our goal is to help over 10,000 organisations by offering the best intelligence on commodities, energy, and maritime through a single platform.Working at Kpler means you'll be a key player in turning complex data into strategic resources for our clients. Your...

  • Customer Success Manager, TX

    2 weeks ago

    Houston, Texas, United States Edmentum Full time

    Edmentum is the leading provider of K-12 digital curriculum, assessments, and services to 43,000 schools in all 50 states and over 100 countries worldwide. We partner with educators to create instructional technology that is proven, easy-to-use, individualized, and aligned to state standards. Built on a 60-year history of innovation and impact, we believe...

  • Customer Success Specialist

    2 weeks ago

    Houston, Texas, United States HungerRush Full time

    Who We AreHungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features...

  • Junior Customer Success Manager APAC

    2 weeks ago

    Houston, Texas, United States Canonical Full time

    The role of a Junior Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their...

  • Senior Customer Success Manager, Enterprise

    2 weeks ago

    Houston, Texas, United States Textio Full time

    Note: We support 100% remote work for applicants who reside in the following states: California, Colorado, Hawaii, Illinois, Massachusetts, New York, Oregon, Texas and Washington. Textio helps companies hire and retain diverse teams by eliminating bias in the most critical moments across the talent lifecycle. Textio gives you the tools to build...

  • Customer Success Associate

    2 weeks ago

    Houston, Texas, United States UpTroop Pvt. Ltd Full time

    Join a pioneering company at the forefront of workplace transformation, UpTroop specializes in converting process documents, training materials, and evolving standard operating procedures into innovative role-specific interactive skilling modules. Our modules, including interactive videos, case studies, quizzes, and application nudges, are meticulously...

  • Customer Success Operations Data Analyst

    4 weeks ago

    Houston, Texas, United States BMC Software Full time

    "At BMC trust is not just a word - it's a way of life" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them...

  • Client Success Manager

    2 weeks ago

    Houston, Texas, United States Black Rabbit 3PL Full time

    Black Rabbit 3PL was established out of a necessity in the Supply Chain and Logistics industry for a company that provides all the components of the industry that the client needs. Service is our hallmark. Our strategy is All-Inclusive and comprehensive, picking up at the ports to shipping via freight providers or our own in-house last mile delivery in Texas...

  • Client Success Manager

    2 weeks ago

    Houston, Texas, United States Black Rabbit 3PL Full time

    Black Rabbit 3PL was established out of a necessity in the Supply Chain and Logistics industry for a company that provides all the components of the industry that the client needs. Service is our hallmark. Our strategy is All-Inclusive and comprehensive, picking up at the ports to shipping via freight providers or our own in-house last mile delivery in Texas...

  • Customer Success Specialist, Online Ordering

    2 weeks ago

    Houston, Texas, United States HungerRush Full time

    Job DescriptionJob DescriptionWho We AreHungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and...

  • Customer Success Representative

    2 weeks ago

    Houston, Texas, United States Jake's Finer Foods Full time

    Role Summary Provide creative solutions and exceptional service to Jake's current and potential customers to boost topline revenue growth and profitability.QualificationsTo perform this job successfully, an individual must be proactive and able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge,...