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Field Operations Consultant
2 months ago
Job Description
Conducts objective evaluations (i.e., Customer Experience Visit, Food Safety Visit, National Restaurant Building and Equipment Standards) to analyze restaurant performance across customer experience and operations
Protects the McDonald's brand by identifying issues that may pose risks to customer experience and brand perceptions
Supports operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality Service Cleanliness) / safety standards
Develops a comprehensive restaurant operations skillset across all Restaurant Department Management systems through rotations and trainings (i.e., GM, Guest Services, Kitchen, People, Deployment)
Builds deep expertise in a specific Restaurant Department Management system and provides expert coaching and root cause analysis to O/Os
Serves as a Subject Matter Expert to provide support to restaurants as requested by O/Os on specific operations initiatives
SME regarding specific operations initiatives
Shadows Franchise Business Partners to assist in developing a full restaurant consulting toolkit.
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