Account Manager
2 weeks ago
NFP, an Aon company, is a distinguished organization that has been recognized with multiple accolades for its exceptional workplace culture. Our commitment to diversity, equity, and inclusion has earned us prestigious awards, reflecting our values and dedication to our team members and clients. As consultative advisors and problem solvers, we assist companies and individuals globally in navigating their most pressing challenges related to risk management, workforce solutions, wealth management, and retirement planning with tailored strategies and a people-centric approach.
Role Overview
Join NFP as an Account Manager and unlock new opportunities to make a difference beyond being a team member. In this role, you will serve as a catalyst for delivering exceptional client experiences by combining cutting-edge technology with personalized service. Your primary responsibilities will include fostering strong client relationships, ensuring their satisfaction, and consolidating their loyalty to our brand. By managing your client portfolio, you will take the lead in day-to-day interactions, positioning yourself as the go-to person for top-notch service. You will not only oversee client management but also uphold our commitment to excellence by collaborating seamlessly across various operational teams. Embrace the chance to drive change, make an impact, and be an integral part of our dynamic team.
Main Responsibilities
- Collaborate with senior team members to send proposals to insurance carriers and analyze results effectively
- Review contracts, benefit plans, and regulatory documents to ensure accuracy under the guidance of senior staff
- Organize and maintain client files in line with office protocols and manage policy records as needed
- Address client inquiries promptly, such as ID card requests and insurance-related queries
- Cultivate enduring client connections, liaising with senior team members as necessary
- Build relationships with carrier representatives to stay informed about available products and services for client recommendations
- Assist in drafting renewals presentations and participate in negotiations with carriers under supervision
- Contribute to the development of educational resources and benefits guides for clients
- Support client compliance audits and handle diverse client requests efficiently
- Engage in client projects like new business implementation and non-discrimination testing as directed by senior team members
- Prepare regular client reports, newsletters, and other relevant content
- Participate in the creation of corporate wellness programs for clients
- Understanding of benefits administration, industry trends, and carrier offerings
- Capability to work independently, anticipate needs, and manage time effectively
- Strong follow-up, communication, Excel, and PowerPoint skills
- Proficiency in presenting information clearly and engagingly
- Associate degree required, BA/BS preferred
- Over 3 years of client service or industry experience
- Current appropriate licenses or willingness to obtain them if necessary
At NFP, we offer competitive compensation, paid time off, a 401(k) plan with a matching program, exclusive discounts, wellness initiatives, and more. Our PeopleFirst philosophy underscores our commitment to fostering enduring relationships with our employees, as our core mission revolves around being there for others. This role comes with a base salary range between $54,000 and $75,000, determined by various factors such as experience, qualifications, and location, alongside potential performance-based incentives.
NFP and You... Partners in Success
As an Equal Employment Opportunity employer, NFP values diversity and inclusivity in the workplace.
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