Insurance Customer Service Representative

6 days ago


Sunnyvale, California, United States Farmers Insurance & Financial Solutions Full time
We are currently hiring for a Customer Service Representative at a high-performing Farmers Insurance Agency. This role is full-time and offers a competitive salary, bonus opportunities, and more.


As a Customer Service Representative, you will be working directly with existing clients to offer a world-class customer experience for all of their insurance needs such as answering questions about coverage, vehicle changes, billing, and documents.

With the support of the Insurance Agent, you will advise clients on how to be well-protected by recommending the proper insurance products.

This role will include some sales as you will learn how to cross-sell and upsell to existing policyholders in the agency.


Responsibilities:

  • Be a point of contact for existing policyholders by informing clients of upcoming policy changes, premium changes, and/or policy updates.
  • Utilize insurance knowledge to identify, educate, and provide advice to clients based on their insurance needs.
  • Identify and evaluate clients' unique insurance needs to generate quotes and implement policy changes with the assistance of the Insurance Agent.
  • Build and maintain solid relationships with clients to help retain existing policyholders.
  • Network and build new connections to promote growth in the Insurance Agency.
  • Attend training and continuing education programs to stay current on industry trends, Farmers Insurance products, and best practices.

Desired Qualifications:

  • Previous experience working in an insurance agency or insurance sales (1 year or more preferred).
  • Professional working proficiency in Spanish is a plus.
  • Experience working within a customerfocused and problemsolving environment is strongly preferred.
  • Excellent customer service and communication skills (written and verbal).
  • Detailedoriented, team player, and coachable.
  • Confident and selfstarter that works well independently and with a team.
  • Wellorganized and highly detailed.
  • Must be willing to obtain Property & Casualty and Life, Accident, and Health license.

Benefits:

  • Competitive base pay _plus_ commission
  • Paid holidays
  • Paid vacation day
  • Opportunity to work a hybrid schedule (once fully trained)
  • Exceptional training and support from our highly skilled Insurance Agency owner and District Management team
  • Access to awardwinning University of Farmers courses and training from our District Management team.
  • Opportunities for career advancement and room for professional growth such as the opportunity to grow into an Insurance Agency owner.

Job Types:
Full-time, Permanent

Pay:
From $23.00 per hour

Benefits:

  • Flexible schedule
  • Paid time off

Supplemental pay types:

  • Bonus opportunities
  • Commission pay

Weekly day range:

  • Monday to Friday
  • No weekends

Work setting:

  • Inperson
  • Office

Experience:

  • Customer service: 3 years (required)

License/Certification:

  • Property & Casualty License (required)

Work Location:
In person

  • Sunnyvale, California, United States JBL Resources Full time

    Our Client, the pioneer of and global technology leader in robotic-assisted surgery has an opening for a Customer Service Representative in Sunnyvale, CA. With a commitment to improving healthcare, our Client stands at the forefront, building leading-edge, integrated systems and software to provide education and support that aims to keep hospitals and their...


  • Sunnyvale, California, United States RadNet Full time

    Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as an...


  • Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of the PositionAs part of the Customer Services Team, you will provide front line help to our customers' concerns in a fast paced and dynamic environment while promoting customer advocacy through actions. Your responsibilities will range from responding to various customer inquiries for some of the largest healthcare...


  • Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of the PositionAs part of the Customer Services Team, you will provide front line help to our customers' concerns in a fast paced and dynamic environment while promoting customer advocacy through actions. Your responsibilities will range from responding to various customer inquiries for some of the largest healthcare...


  • Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of the PositionAs part of the Customer Services Team, you will provide front line support to our customers' concerns in a fast paced and dynamic environment while promoting customer advocacy through actions. Your responsibilities will range from responding to various customer inquiries for some of the largest healthcare...


  • Sunnyvale, California, United States Intuitive Full time

    Job Description Primary Function of the PositionAs part of the Customer Services Team, you will provide front line support to our customers' concerns in a fast paced and dynamic environment while promoting customer advocacy through actions. Your responsibilities will range from responding to various customer inquiries for some of the largest healthcare...


  • Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of the PositionAs part of the Customer Services Team, you will provide front line support to our customers' concerns in a fast paced and dynamic environment while promoting customer advocacy through actions. Your responsibilities will range from responding to various customer inquiries for some of the largest healthcare...


  • Sunnyvale, California, United States Intellipro Group Full time

    Job Title: Customer Service SpecialistPosition Type: Contract, initial 1 year, can extend afterwards.Location: Hybrid, 3 days a week onsite at Sunnyvale, CA, USASalary Range / Rate (Currency): $25 to 28 per hour W2 (USD)Job ID#:Job Summary (Responsibilities and Requirements): Purpose: This candidate will be the main point of contact to answer questions...


  • Sunnyvale, California, United States IntelliPro Group Inc. Full time

    Job DescriptionJob DescriptionJob Title: Insurance Payer SpecialistPosition Type: Full-timeLocation: Sunnyvale, CA; 5 Days on-siteSalary Range / Rate (Currency): $30-40/hJob ID#: 139980Position Summary:This position performs complete health insurance payer analysis with respect to medical billing and reimbursement functions and is responsible for all aspects...


  • Sunnyvale, California, United States Clari Full time

    About the TeamThe Customer Success and Sales Engineer teams are technically oriented roles that support revenue growth across pre and post-sales. Our team is responsible for advising customers on how to create more efficient business processes and designing technical solutions for our customers in an effort to drive new revenue and renew customers. About the...


  • Sunnyvale, California, United States Facebook Full time

    Reporting to one of our Global Contact Center Operations Manager as a Customer Service Program Manager at Meta Reality Labs (MRL), you will be expected to apply a laser focus on identifying & solving for some of the toughest customer facing issues, document important findings and then assist in the creation/implementation of global processes to mitigate them...


  • Sunnyvale, California, United States Choice Hotels Full time

    Radisson Hotel Sunnyvale - Silicon Valley Front Office Representative Welcoming and processing incoming guests Ensuring a seamless arrival and departure experience for guests Greeting guests and handling hotel registration and transactions Keeping informed about hotel accommodations, services, and local attractions Resolving guest feedback promptly to...


  • Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionLocated in Sunnyvale CA, this person must provide future strategy, leadership, technical, and administrative mentorship across interdepartmental boundaries as related to global spare parts support of minimally invasive robotic surgical equipment support. This key leadership role will be challenged to effectively manage the Services Logistics...


  • Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionLocated in Sunnyvale CA, this individual must provide future strategy, leadership, technical, and administrative mentorship across interdepartmental boundaries as related to global spare parts support of minimally invasive robotic surgical equipment support. This key leadership role will be challenged to effectively lead the Services Logistics...


  • Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionLocated in Sunnyvale CA, this individual must provide future strategy, leadership, technical, and administrative mentorship across interdepartmental boundaries as related to global spare parts support of minimally invasive robotic surgical equipment support. This key leadership role will be challenged to effectively lead the Services Logistics...


  • Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionLocated in Sunnyvale CA, this person must provide future strategy, leadership, technical, and administrative mentorship across interdepartmental boundaries as related to global spare parts support of minimally invasive robotic surgical equipment support. This key leadership role will be challenged to effectively manage the Services Logistics...


  • Sunnyvale, California, United States Nothing Bundt Cakes Full time

    Join our team at Nothing Bundt Cakes and become a Guest Services Representative! Do you have a passion for creating memorable experiences? This role is all about setting the mood and turning a visit to the bakery into a special occasion that guests can't help but share online.As a Guest Services Representative, you'll:Act as a party planner for our guests,...


  • Sunnyvale, California, United States Intuitive Full time

    Company Mission At Intuitive, our mission is centered on the belief that minimally invasive care has the power to enhance lives significantly. By leveraging ingenuity and advanced technology, we empower physicians to heal with unprecedented freedom. As leaders and innovators in robotic-assisted surgery, we are dedicated to cultivating a team that embraces...


  • Sunnyvale, California, United States Intuitive Surgical Full time

    Job DescriptionPrimary Function of Position:As a member of the People Services team, the People Services Specialist will play a key role in supporting HR programs, policies, and processes to ensure HR service delivery is timely and efficient. The People Services Specialist is responsible for completing a variety of tasks to support the daily operations of...


  • Sunnyvale, California, United States Google Cloud - Minnesota Full time

    About the Job: The Google Cloud Platform team helps customers transform and evolve their business through the use of Google's global network, web-scale data centers, and software infrastructure. The Cloud Marketing team is seeking individuals to assist in crafting the narrative of our customer's journey. Understanding the impact our products have on...