Front Office Representative

1 week ago


Sunnyvale, California, United States Choice Hotels Full time

Radisson Hotel Sunnyvale - Silicon Valley Front Office Representative


  • Welcoming and processing incoming guests
  • Ensuring a seamless arrival and departure experience for guests
  • Greeting guests and handling hotel registration and transactions
  • Keeping informed about hotel accommodations, services, and local attractions
  • Resolving guest feedback promptly to achieve complete satisfaction
  • Collaborating with other departments for guest services
  • Staying updated on hotel developments
  • Preparing shift summaries and communications
  • Promoting hotel amenities and loyalty programs
  • Making reservations and processing customer credit
  • Handling calls, special billing instructions, and approvals
  • Maintaining guest confidentiality
  • Providing exceptional hospitality and exceeding guest expectations
  • Showing empathy and finding solutions to guest problems
  • Demonstrating genuine hospitality and teamwork

Requirements/Skills

  • Customer service experience
  • Positive attitude in all situations
  • Solid computer skills
  • Capability to work flexible schedules
  • Effective communication skills
  • Team spirit
  • Opera experience preferred

Physical Demands

  • Standing, stooping, or bending for entire shift
  • Lifting up to 20 pounds

Benefits

  • $21.00/hr compensation
  • Health, dental, vision, and disability benefits
  • Vacation, holiday pays, and hotel discounts
  • Incentives and daily meals

Other Information

This position requires maintaining a hospitable service atmosphere at all times. The hotel operates 24/7, and duties may vary as needed. Employment is at-will. Equal opportunity employer with drug-free policy. Background checks and E-Verify are mandatory.

Choice Hotels International is committed to welcoming diversity and creating a culture of growth and hospitality. Employment decisions are based on merit and not influenced by personal characteristics.

Applicants must verify legal work authorization and undergo background checks before employment.



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