Front Office Representative
1 week ago
Radisson Hotel Sunnyvale - Silicon Valley Front Office Representative
- Welcoming and processing incoming guests
- Ensuring a seamless arrival and departure experience for guests
- Greeting guests and handling hotel registration and transactions
- Keeping informed about hotel accommodations, services, and local attractions
- Resolving guest feedback promptly to achieve complete satisfaction
- Collaborating with other departments for guest services
- Staying updated on hotel developments
- Preparing shift summaries and communications
- Promoting hotel amenities and loyalty programs
- Making reservations and processing customer credit
- Handling calls, special billing instructions, and approvals
- Maintaining guest confidentiality
- Providing exceptional hospitality and exceeding guest expectations
- Showing empathy and finding solutions to guest problems
- Demonstrating genuine hospitality and teamwork
Requirements/Skills
- Customer service experience
- Positive attitude in all situations
- Solid computer skills
- Capability to work flexible schedules
- Effective communication skills
- Team spirit
- Opera experience preferred
Physical Demands
- Standing, stooping, or bending for entire shift
- Lifting up to 20 pounds
Benefits
- $21.00/hr compensation
- Health, dental, vision, and disability benefits
- Vacation, holiday pays, and hotel discounts
- Incentives and daily meals
Other Information
This position requires maintaining a hospitable service atmosphere at all times. The hotel operates 24/7, and duties may vary as needed. Employment is at-will. Equal opportunity employer with drug-free policy. Background checks and E-Verify are mandatory.
Choice Hotels International is committed to welcoming diversity and creating a culture of growth and hospitality. Employment decisions are based on merit and not influenced by personal characteristics.
Applicants must verify legal work authorization and undergo background checks before employment.
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