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Multifamily Customer Success Representative

3 months ago

Long Beach, California, United States Frontier Communications Full time

Description

Multifamily Customer Success Representative

At Frontier, we have been connecting communities with cutting-edge communications technology for over 80 years. We are investing heavily to bring fiber-fast internet to over 10 million homes by 2025. Join us and be part of this exciting journey to explore new frontiers and build a better future for America.

What we're seeking:

The Multifamily Customer Success Representatives will be key players in our Multifamily (MDU) Sales Team, driving penetration and profitability in this segment. Your role involves being the main point of contact for customers, fostering strong relationships, and ensuring client success and revenue growth. You will work both from home and in the office, with the hub located in Long Beach, CA or Hartford, CT.

What we need in you:

If you are a dynamic sales professional who excels in a fast-paced customer success environment, delivering exceptional solutions to customers, this is the role for you. You should have a strong business acumen, a competitive spirit, and a track record of exceeding sales targets in B2B and B2C settings.

What you'll do:

  • Understand customer needs and maintain positive relationships through regular communication
  • Ensure customer success, meet KPIs, and achieve sales targets
  • Cultivate relationships with clients to maximize revenue and satisfaction
  • Educate customers on product features and best practices
  • Manage client relationships and resolve issues efficiently
  • Identify upselling opportunities and support regional sales efforts

What we offer:

We value our team members and offer competitive benefits to support you and your family, including:

  • Salary Range: $70,000 to $155,000
  • Comprehensive healthcare coverage
  • Generous paid time off and holidays
  • 401k matching and parental leave benefits

What background you should have:

  • Bachelor's degree or equivalent experience
  • 5+ years' experience in account management and customer success
  • Knowledge of the Multifamily (MDU) marketplace and fiber-based telecommunications
  • Excellent communication and sales skills
  • Proficiency in Salesforce or equivalent CRM
  • Willingness to travel up to 50% within the assigned territory

At Frontier, we embrace diversity and inclusion as essential elements in driving digital connectivity. If you have a unique background and can contribute value, we encourage you to apply.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer.