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HVAC Customer Service Representative
3 weeks ago
Join a Leading HVAC Company - One Hour Air Conditioning and Heating
- Comprehensive Benefits Package including Medical, Dental, and Vision coverage
- Company Paid Life Insurance and IRA Match up to 3%
- Unique Company Culture fostering growth and development
- Flexible work hours and Leadership Training opportunities
- Career Advancement in a Fast-Growing Environment
Are you seeking a fulfilling career with ample room for advancement? Do you prioritize workplace culture, elevating customer satisfaction, and making a real difference in the business? Seize the opportunity to join our team at One Hour Air Conditioning and Heating.
We are in search of individuals with a strong drive to achieve and surpass objectives. Motivated team players who grasp the significance of their contributions to daily operations.
The Customer Care Representative plays a pivotal role in delivering exceptional service during initial client interactions. From scheduling appointments to meeting call center performance targets, the CCR embodies service excellence within our organization.
Key Responsibilities:
- Coordinate technician follow-up visits for job completion
- Handle inbound calls efficiently
- Utilize scripts to capture leads and address objections
- Promote membership maintenance plans
- Oversee phone inquiries and after-hours dispatch
- Manage service appointments and schedules
- Facilitate conflict resolution through effective communication
- Participate in training sessions
- Conduct outbound calls during off-peak periods
- Follow up on previous recommendations for additional business
- Support Dispatch operations and customer inquiries
- Maintain professionalism through safety adherence and ethical conduct
Requirements:
- Minimum 2 years of customer service experience in a high-volume setting
- Advanced communication and customer care skills
- Valid Driver's License, clean background, and ability to pass a drug test
- GED or High School Diploma
- Comfortable in an office environment with extended sitting periods
- Ability to handle stressful situations and potential conflicts
- Willingness to work flexible hours including nights, weekends, and holidays
- Bilingual proficiency preferred
One Hour Air Conditioning and Heating is an Equal Opportunity Employer: We welcome applicants from diverse backgrounds, regardless of race, gender, religion, age, or disability status.
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