HVAC Customer Service Representative

3 weeks ago


Kingman, Arizona, United States One Hour Air Conditioning and Heating Full time

Join a Leading HVAC Company - One Hour Air Conditioning and Heating

  • Comprehensive Benefits Package including Medical, Dental, and Vision coverage
  • Company Paid Life Insurance and IRA Match up to 3%
  • Unique Company Culture fostering growth and development
  • Flexible work hours and Leadership Training opportunities
  • Career Advancement in a Fast-Growing Environment

Are you seeking a fulfilling career with ample room for advancement? Do you prioritize workplace culture, elevating customer satisfaction, and making a real difference in the business? Seize the opportunity to join our team at One Hour Air Conditioning and Heating.

We are in search of individuals with a strong drive to achieve and surpass objectives. Motivated team players who grasp the significance of their contributions to daily operations.


The Customer Care Representative plays a pivotal role in delivering exceptional service during initial client interactions. From scheduling appointments to meeting call center performance targets, the CCR embodies service excellence within our organization.


Key Responsibilities:

  1. Coordinate technician follow-up visits for job completion
  2. Handle inbound calls efficiently
  3. Utilize scripts to capture leads and address objections
  4. Promote membership maintenance plans
  5. Oversee phone inquiries and after-hours dispatch
  6. Manage service appointments and schedules
  7. Facilitate conflict resolution through effective communication
  8. Participate in training sessions
  9. Conduct outbound calls during off-peak periods
  10. Follow up on previous recommendations for additional business
  11. Support Dispatch operations and customer inquiries
  12. Maintain professionalism through safety adherence and ethical conduct

Requirements:

  1. Minimum 2 years of customer service experience in a high-volume setting
  2. Advanced communication and customer care skills
  3. Valid Driver's License, clean background, and ability to pass a drug test
  4. GED or High School Diploma
  5. Comfortable in an office environment with extended sitting periods
  6. Ability to handle stressful situations and potential conflicts
  7. Willingness to work flexible hours including nights, weekends, and holidays
  8. Bilingual proficiency preferred

One Hour Air Conditioning and Heating is an Equal Opportunity Employer: We welcome applicants from diverse backgrounds, regardless of race, gender, religion, age, or disability status.



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