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Patient Access Representative

3 months ago

Kingman, Arizona, United States Kingman Regional Medical Center Full time

Unlock your potential for professional development We are hiring a Patient Access Representative (Part-Time/Days) to join our Imaging Services team

Located in northwest Arizona, Kingman has a mild climate with stunning Arizona sunsets In the shadows of beautiful mountain ranges and nearby lakes, Kingman is an outdoor enthusiasts' paradise with abundant sunshine and is a great community to live, work and play

Position Purpose

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI's vision of providing the region's best clinical care and patient service through an environment that fosters respect for others and pride in performance. At the direction of management, completes the registration process for patients. This includes verification of benefits, discharge of patients, collection of copays or payments, balancing of accounts, and general data entry.

Benefits (Part-Time Employees) We offer you an excellent total compensation package, including a competitive salary, comprehensive benefits, and growth opportunities:

  • Join us and you'll be a part of a culture where we support each other and celebrate what makes each of us a special person as we work together with integrity, compassion, teamwork, respect, and accountability
  • Our leaders demonstrate their commitment by gathering feedback, supporting, and empowering team members to do their best work through regular leadership rounding
  • Paid Sick Time
  • 403b Retirement Plan with Employer Contributions
  • Scholarship Program for qualified individuals pursuing a first degree in healthcare related field
  • On-Site Daycare, exclusive to our employees' children of all ages
  • Employee Discounts and Employee Referral Bonus Program
  • Career Growth Opportunities
  • As a not-for-profit organization, our employees who have qualified student loans may be eligible for the Public Service Loan Forgiveness program
  • And, so much more

Key Responsibilities

Level One: Customer Service and Patient Satisfaction
• Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement.
• Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries.
• Refers patient accounts to financial counselors when further explanation/education is needed (denied authorizations, out-of-pocket liabilities, coverage options, payment plans, etc.).
• Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals.
• Participates in on-going process improvement activities for the team.
• Floats to other work areas, as requested. Registration/Admitting/Discharge of Patients
• Demonstrates ability to preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines. o Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary. o Verifies insurance eligibility and benefits within a timeframe determined by KHI. o Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed. o Ensures identified information are complete and scanned into patients electronic health record (EHR) (insurance cards, photo ID's, physician orders, and other admission documents. o Obtains signatures on all required forms. o Demonstrates ability to manage co-payments, deductibles, allowances, etc. as instructed. Patient Processing
• Accurately balances daily cash to include: completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services. Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR.
• Quality performance scores must meet defined goals.
• Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements.
• Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts.

Qualifications

Demonstrates ability to multitask, prioritize appropriately, and management time efficiently.
• Effective oral and interpersonal communication skills.
• Demonstrates ability to utilize a variety of technological resources (phone, computer hardware, various software programs, fax, scanner)

  • Education: High School Diploma or equivalent
  • Experience: Level One or Two: Minimum of 1 year of experience working in a customer service position and/or office setting
  • Certification: American Heart Association BLS

Preferences

  • Previous experience in healthcare registration, scheduling, and/or authorizations

Apply Now

When incredible people and incredible facilities like ours join together, incredible things happen. If you want to be a part of an incredible team that is dedicated to delivering the highest quality in patient care, we invite you to explore this opportunity with KRMC and apply online today.

Facility Profile

Kingman Regional Medical Center is the largest healthcare provider and the only remaining not-for-profit hospital in Mohave County, Arizona. As a 235-bed multi-campus healthcare system, our medical center includes more than 1,800 employees, 280 physicians/allied health professionals, and 250 volunteers. Kingman Regional Medical Center is recognized as an innovator in rural healthcare, a teaching hospital and a member of the Mayo Clinic Care Network. We provide a full-continuum of highly-technical and specialized medical services to meet the healthcare needs of our community.