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Public Safety Dispatcher I

3 months ago

Scottsdale, Arizona, United States Salt River Pima-Maricopa Indian Community Full time

Definition:

Essential Functions:
(Essential functions may vary among positions, but may include the following tasks, knowledge, abilities, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification).

Examples of Tasks:

Tasks:

  • 1. Receives emergency and nonemergency calls, including enhanced 911, and nonemergency calls from the community, dispatchers, and public safety agencies via telephone, radio systems and CAD systems.
  • 2. Answers and evaluates incoming calls (by phone or radio) for police or fire/emergency medical services.
  • 3. Determines the priority of the call, sometimes within the first few seconds of conversation, and decides whether units should be dispatched to the scene.
  • 4. Hears and comprehends radio communication, even in adverse conditions including but not limited to the outside noise at the scene where the unit is, background noise at the dispatch location, radio interference from outside sources, and field personnel not speaking clearly or loudly enough.
  • 5. Monitors emergency and general support radio frequencies with police, fire, and corrections personnel.
  • 6. Accurately recalls details and procedures and applies them instantly in emergency situations.
  • 8. Using a computer or written log, documents the time and nature of each call received, which unit(s) responded, the action taken, and the disposition of the call.
  • 9. Responds to nonemergency inquiries from the public by providing such information as the phone numbers and local department information appropriate to their need, general information regarding traffic tickets, incidents, and accident reports and the responsible officer.
  • 10. Operates the National Crime Information Center (NCIC) computer terminal to enter/request law enforcement information.
  • 11. Contacts, or assists in contacting oncall personnel/other agencies such as housing, SRP water and electrical services, medical air evacuation provider, and child protective services. Notifies a hospital when the medics/ambulance are transporting a patient and ascertain whether the hospital would be able to handle/receive more patients.
  • 12. May testify in court as required regarding decisions made and actions taken.
  • 13. Processes incoming computer messages from other criminal justice agencies and responds with requested information or redirects callers to the appropriate agency.
  • 14. Keeps current on job specific procedures through training and observing departmental communications memos, directives and general orders.
  • 16. Ask vital questions and direct callers with prearrival instructions to patients and involved parties of fire, medical and police emergencies.
  • 17. Assess callers to interpret, analyze and anticipate situations to resolve problems, provide information, dispatch emergency services or refer callers to other agencies.
  • 18. Operates Enhanced 911 telephone system including TDD (telephone for hearing impaired) and CENS (Community Emergency Notification System).
  • 19. Participate in training less experienced dispatchers in proper operation of technical systems and performing other job tasks.
  • 20. Performs other job related tasks that facilitate departmental functions, as assigned by the supervisor.

Knowledge, Skills, Abilities, and Other Characteristics:

  • Knowledge of the history, culture, laws, rules, customs and traditions of the Salt River Pima-Maricopa Indian Community.
  • Knowledge of the names and locations of homes and businesses in the Community.
  • Knowledge of the emergency services and other resources provided by cities adjacent to the Community.
  • Knowledge of English usage, spelling, grammar and punctuation.
  • Knowledge of general Police and Fire Department operations.
  • Knowledge of police, medical, and fire codes and related jargon.
  • Skill in recalling details and events in chronological order
  • Skill in making decisions under stressful conditions and determining the appropriate priorities.
  • Skill in operating communications equipment (multiline telephones, base radio, computer terminals, teletype equipment) quickly and accurately.
  • Skill in remaining calm and calming others in emergency situations so that necessary information related to the emergency can be obtained and relayed.
  • Skill in establishing and maintaining effective working relationships with state, federal, and local law enforcement officers, other staff, and the public.
  • Skill in providing accurate and effective verbal directions
  • Skill in creating and maintaining accurate automated and manual logs and other records of public safety activities
  • Ability to hear and understand speech via oral, phone and radio transmissions
  • Ability to shut out extraneous information from other radio channels and coworkers, while selectively listening to information recognized as crucial.
  • Ability to cope with emotionally tense