Call Center Customer Service Representative

1 week ago

Columbia, South Carolina, United States Conduent Incorporated Full time

About Conduent:


Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.


Job Description:
Call Center Customer Service Representative - Medicaid Member Support

Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Onsite Call Center Customer Service Representatives. This is a great opportunity to learn about Medicaid member support

Summary:
Training- Monday-Friday 8:30 am- 5:00 pm

Production Hours- Monday- Friday 8:00 am- 4:30 pm

  • Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
  • Gathers information, assesses caller needs, research and resolves inquiries, and documents calls.
  • Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status
  • Follows documented policies and procedures including call handling and escalations.
  • Overall acts as an advocate for Medicaid members to ensure their needs are met.

What You Get:

  • Hourly rate $16/hour.
  • Substantial call center and customer service training.
  • Health and wellness benefits
  • Great work environment with career growth.

Additional Duties as Assigned:

  • Verify documentation and images.
  • Attend scheduled staff meetings.
  • Complete required assigned training.
  • Track daily tasks for quality review.

Requested Skills:

  • Positive and energetic attitude.
  • Ability to communicate clearly and confidently.
  • Ability to multi-task and manage time effectively.
  • Attention to detail, grammar, and spelling accuracy.

Preferred Experience:

  • One year of medical insurance or medical office experience, preferred
  • Call center or professional office experience, preferred
  • Computer system experience with data entry and database documentation knowledge.

Hours and Additional Information:

  • Limited physical requirements: Typical office environment. Phone and keyboard for periods of time.
  • Must be at least 18 years of age with a high school diploma or GED.
  • Must pass a criminal background check
  • Business attire is required for all in-person interviews & job fairs.
  • Must provide a resume demonstrating continuous employment/work history.

Closing:


Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.


People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.

For those using Google Chrome or Mozilla Firefox please download the form first:
click here to access or download the form. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community.

Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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