IT Helpdesk Specialist

1 week ago


San Francisco, California, United States TCWGlobal Full time

IT Helpdesk Specialist

San Francisco, CA Onsite 3 days- *local candidates*)

$48-50hr (Weekly pay + benefits)

Part-time: 32hrs a week (8am-5pm) M-Wed or Tues-Thurs, 1 day remote

6-12 month contract (Great potential for extension/permanent)

Our client is a privately owned global real estate investment, development and management firm, founded in 1957, with a presence in 395 cities in 30 countries and $95.70 billion of investment assets under Management. They are seeking an IT Helpdesk Specialist to join their team You will be responsible for providing high-level and efficient end-user support in the use of technology and applications within the company domain. You will resolve issues including but not limited to: user requests for access, new user account creation, termination of user accounts, installing operating systems and software, configuring user profiles. Includes hands-on (remote access) and phone support.

JOB FUNCTIONS:

  • Provide end-user support – responding to calls as well as tickets entered into the IT Help Desk System.
  • Log helpdesk calls received via phone into the Help Desk system.
  • Open, resolve and close tickets in the IT Helpdesk System.
  • Escalate issues to other IT groups or outside vendors as appropriate.
  • Assist users with use of desktop operating systems and application software including, but not limited to, and subject to change:
  • Desktop O/S – Windows / MacOS
  • Microsoft Office (Outlook, Word, Excel, PowerPoint)
  • Exchange user administration
  • Messaging support
  • Mobile Device support
  • Remote access support (VPN, VPN for RDP and RDS).
  • Active Directory user and device administration.
  • Update documentation, as needed.
  • Provide 1-month after hours support on a rotation basis.
  • Provide quotes to obtain approval for computer equipment purchases per documented Central Guidelines.

Experience:

  • Computer Science Technical Degree or equivalent experience
  • 5+ Helpdesk experience supporting end-users onsite and remote
  • Experience with new user account creation, termination of user accounts, installing operating systems and software, configuring user profiles.
  • Must have excellent customer service skills, engaging and ability to handle unhappy clients
  • Excellent communication (phone and in person) skills to effectively support end-users.
  • Experience to troubleshoot networking issues
  • Experience to support end-user globally
  • Knowledge of Networks (TCPIP/DNC/DHCP)
  • Proficient with Windows desktop/laptop operating systems.
  • Some experience in troubleshooting Mac OS
  • Experience with Desktop, laptop, and printer hardware support.
  • Remote access support (VPN for RDP and RDS)
  • Proficient with configurations/troubleshooting and setup of PC's, printers and mobile devices.
  • Experience with mobile Device support and configuration
  • Working knowledge of Windows network operating system and Active Directory.
  • Must have experience with Help Desk ticketing systems
  • Ability to lift 25 lbs. in order to move equipment as necessary and ability to crawl under a desk in order to access equipment as necessary
  • Must have a 'can do' positive attitude.
  • Ability to take the initiative to learn and apply technical skills.

Please send your resume. Thank you


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