IT Helpdesk Specialist
1 week ago
IT Helpdesk Specialist
San Francisco, CA Onsite 3 days- *local candidates*)
$48-50hr (Weekly pay + benefits)
Part-time: 32hrs a week (8am-5pm) M-Wed or Tues-Thurs, 1 day remote
6-12 month contract (Great potential for extension/permanent)
Our client is a privately owned global real estate investment, development and management firm, founded in 1957, with a presence in 395 cities in 30 countries and $95.70 billion of investment assets under Management. They are seeking an IT Helpdesk Specialist to join their team You will be responsible for providing high-level and efficient end-user support in the use of technology and applications within the company domain. You will resolve issues including but not limited to: user requests for access, new user account creation, termination of user accounts, installing operating systems and software, configuring user profiles. Includes hands-on (remote access) and phone support.
JOB FUNCTIONS:
- Provide end-user support – responding to calls as well as tickets entered into the IT Help Desk System.
- Log helpdesk calls received via phone into the Help Desk system.
- Open, resolve and close tickets in the IT Helpdesk System.
- Escalate issues to other IT groups or outside vendors as appropriate.
- Assist users with use of desktop operating systems and application software including, but not limited to, and subject to change:
- Desktop O/S – Windows / MacOS
- Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Exchange user administration
- Messaging support
- Mobile Device support
- Remote access support (VPN, VPN for RDP and RDS).
- Active Directory user and device administration.
- Update documentation, as needed.
- Provide 1-month after hours support on a rotation basis.
- Provide quotes to obtain approval for computer equipment purchases per documented Central Guidelines.
Experience:
- Computer Science Technical Degree or equivalent experience
- 5+ Helpdesk experience supporting end-users onsite and remote
- Experience with new user account creation, termination of user accounts, installing operating systems and software, configuring user profiles.
- Must have excellent customer service skills, engaging and ability to handle unhappy clients
- Excellent communication (phone and in person) skills to effectively support end-users.
- Experience to troubleshoot networking issues
- Experience to support end-user globally
- Knowledge of Networks (TCPIP/DNC/DHCP)
- Proficient with Windows desktop/laptop operating systems.
- Some experience in troubleshooting Mac OS
- Experience with Desktop, laptop, and printer hardware support.
- Remote access support (VPN for RDP and RDS)
- Proficient with configurations/troubleshooting and setup of PC's, printers and mobile devices.
- Experience with mobile Device support and configuration
- Working knowledge of Windows network operating system and Active Directory.
- Must have experience with Help Desk ticketing systems
- Ability to lift 25 lbs. in order to move equipment as necessary and ability to crawl under a desk in order to access equipment as necessary
- Must have a 'can do' positive attitude.
- Ability to take the initiative to learn and apply technical skills.
Please send your resume. Thank you
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