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Premium Spaces Supervisor

4 months ago

University Park Pennsylvania, United States Oak View Group Full time

Overview:
The Premium Supervisor is responsible for overseeing the serving of guests in all premium areas. The Premium Supervisor must be personable and able to work in an ever-changing fast-paced environment. The Premium Supervisor will assist the Premium Manager with projects including training, inventory and special events. The Premium Supervisor must maintain excellent attendance and be available to work events as scheduled per business need. The Premium Supervisor will assist in overseeing the 60 private suites, VIP Suites, and the Club Spaces.

This role will pay an hourly wage of $19 to $22.00 plus tips

For PT roles:
Benefits: 401(k) savings plan and 401(k) matching.

Posting expires August 31, 2024.

Responsibilities:
Responsible for overseeing the setup of food & beverage service areas within clubs based on specific event needs

Ensures all clubs are set prior to event

Responsible for ensuring quality and hospitality throughout all Premium Club areas

Responsible for communication between counter parts of the department

Responsible for organization and preparation of events

Responsible for supervising team members on non-event and event days

Direct any other inquiries (not regarding food and beverage) to the correct entity and/or personnel

Monitor and maintain food quality

Assist management with monitoring department by maintaining policies and procedures, upholding safety and sanitation standards, and ensuring a positive atmosphere for team members and guests

Maintain, resolve, and enforce cash handling policies and procedures

Monitor and enforce safe alcohol policies and procedures

Monitor and maintain inventory control and product requisition

Have full knowledge of food and beverage menu items and accompaniments

Responsible for supervising the service of beverages to guests including alcoholic beverages. Must check guest's ID to verify minimum age requirement for the purchase of alcoholic beverages.

Responsible for observing guests to respond to any additional requests

Supervises the set up of club functions including linens, dishware, glassware and silverware.

Maintains sanitation, health and safety standards in work areas.

Must show demonstrated ability to meet the company standard for excellent attendance.

Assures that the location equipment is operable and clean prior to start of event.

Responsible for recognizing guests that are visibly intoxicated and taking action to cut off alcohol to such individuals

Enforces all Oak View Group policies and procedures.


Practices excellent Human Resources skills regarding employee relations, corrective action, coaching and counseling employees and completes all necessary HR related paperwork.

Assists Management team with projects including training, inventory and special events.

All other duties as assigned by the managers and supervisors.

Qualifications:
Ability to supervise the work of others.


Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.

Ability to speak, read and write in English.

Ability to work well in a team-oriented, fast-paced, event-driven environment.

Possess valid food handling certificate or alcohol service permit if required by state or federal regulations.

Ability to handle cash accurately and responsibly.


Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.


Education, Qualifications and Experience:


At Least 1-2 years' experience working in a supervisory capacity in a fast-paced restaurant or catering environment or applicable Education.


Vaccination Statement:


We are committed to ensuring all our buildings and office locations are the safest in the world for artists, teams, employees, and fans.

Based on recent encouraging trends in the U.S. and Canada. We highly encourage our employees to continue to get vaccinate and boosted against COVID-19.

Should circumstances change, we may need to reinstate vaccination requirements, in whole or in part, to safeguard the health of our employees, guests, performers, athletes, and partners.